This discussion has been locked.

You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Sophos for Mac on-access scanning disabled.

Hello. I have Sophos for mac v 8.16c. For whatever reason, I was working and on-access scanning was randomly disabled. I went into the preferences and I can't re-enable on-access scanning, even with administrator privaleges. I have tried restarting my computer and reinstalling sophos, but none of those fixed my issue. Can anybody help me with my problem?

I forgot to mention, I am running Mac OSX 10.8.4

This thread was automatically locked due to age.

Parents

0 bobcook over 11 years ago

Did you upgrade from v8? We've heard a little bit about some v8 upgrades running into a kext bundle identifier caching issue. The recommendation is to run the command "sudo touch /System/Library/Extensions/" in Terminal, it seems to work for the one case we've been able to see directly.

If this works for you, please let us know. We are looking to introduce this into our installer directly.
:1013893

---

Bob Cook (bob.cook@sophos.com) Director, Software Development
Cancel
Vote Up 0 Vote Down

Cancel

Reply

0 bobcook over 11 years ago

Did you upgrade from v8? We've heard a little bit about some v8 upgrades running into a kext bundle identifier caching issue. The recommendation is to run the command "sudo touch /System/Library/Extensions/" in Terminal, it seems to work for the one case we've been able to see directly.

If this works for you, please let us know. We are looking to introduce this into our installer directly.
:1013893

---

Bob Cook (bob.cook@sophos.com) Director, Software Development
Cancel
Vote Up 0 Vote Down

Cancel

Children

No Data