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Sophos for Mac on-access scanning disabled.

tjraptis

Hello. I have Sophos for mac v 8.16c. For whatever reason, I was working and on-access scanning was randomly disabled. I went into the preferences and I can't re-enable on-access scanning, even with administrator privaleges. I have tried restarting my computer and reinstalling sophos,  but none of those fixed my issue. Can anybody help me with my problem?

I forgot to mention, I am running Mac OSX 10.8.4

:1012610


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    I'm on Version 8.0.18 and this just started happening for me today. I've tried the teminal commands and they did not work. I'm on Mac OS X 10.8.5.

    bobcook wrote:

    Hi PJL_macuser,

    Yes I understand your frustrations. I want to help.

    A couple of things I'd like to have you run in the Terminal:

         kextstat | grep -i sophos

         sudo touch /System/Library/Extensions/


    I'll try reinstalling the latest version, but given what I've read from others I'm not too confident this will fix the issue.

    :1013639
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  • 0

    I'm on Version 8.0.18 and this just started happening for me today. I've tried the teminal commands and they did not work. I'm on Mac OS X 10.8.5.

    bobcook wrote:

    Hi PJL_macuser,

    Yes I understand your frustrations. I want to help.

    A couple of things I'd like to have you run in the Terminal:

         kextstat | grep -i sophos

         sudo touch /System/Library/Extensions/


    I'll try reinstalling the latest version, but given what I've read from others I'm not too confident this will fix the issue.

    :1013639
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