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Sophos for Mac on-access scanning disabled.

tjraptis

Hello. I have Sophos for mac v 8.16c. For whatever reason, I was working and on-access scanning was randomly disabled. I went into the preferences and I can't re-enable on-access scanning, even with administrator privaleges. I have tried restarting my computer and reinstalling sophos,  but none of those fixed my issue. Can anybody help me with my problem?

I forgot to mention, I am running Mac OSX 10.8.4

:1012610


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    Hi PJL_macuser,

    Yes I understand your frustrations. I want to help.

    A couple of things I'd like to have you run in the Terminal:

         kextstat | grep -i sophos

         sudo touch /System/Library/Extensions/

    The first command will show what kernel extensions from Sophos are loaded and what is their status. The second command is supposed to happen automatically when the installer runs, however it might not be. This command is the Apple-recommended approach to trigger a refresh of the kernel extension metadata cache.

    Note: the second command is invoked with sudo. It will prompt for your administrator password. The touch command has no harmful side effects, but you should always take care when running commands with sudo as you can do quite a bit of damage to your system.

    You will need to reboot at this point. I would really like to hear if this works for you, we have been desperately looking for a system in this state, as we have been unable to reproduce this in our testing lab.

    :1013587

    ---

    Bob Cook (bob.cook@sophos.com) Director, Software Development

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  • 0

    Hi PJL_macuser,

    Yes I understand your frustrations. I want to help.

    A couple of things I'd like to have you run in the Terminal:

         kextstat | grep -i sophos

         sudo touch /System/Library/Extensions/

    The first command will show what kernel extensions from Sophos are loaded and what is their status. The second command is supposed to happen automatically when the installer runs, however it might not be. This command is the Apple-recommended approach to trigger a refresh of the kernel extension metadata cache.

    Note: the second command is invoked with sudo. It will prompt for your administrator password. The touch command has no harmful side effects, but you should always take care when running commands with sudo as you can do quite a bit of damage to your system.

    You will need to reboot at this point. I would really like to hear if this works for you, we have been desperately looking for a system in this state, as we have been unable to reproduce this in our testing lab.

    :1013587

    ---

    Bob Cook (bob.cook@sophos.com) Director, Software Development

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