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Sophos for Mac on-access scanning disabled.

tjraptis

Hello. I have Sophos for mac v 8.16c. For whatever reason, I was working and on-access scanning was randomly disabled. I went into the preferences and I can't re-enable on-access scanning, even with administrator privaleges. I have tried restarting my computer and reinstalling sophos,  but none of those fixed my issue. Can anybody help me with my problem?

I forgot to mention, I am running Mac OSX 10.8.4

:1012610


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  • 0

    The problem persists: I (foolishly) upgraded from v. 8 to v. 9.0.3. Version 8 was working fine, but the new version has never allowed me to turn on on-access scanning. Things I have tried that haven't worked:

    Reboot about a zillion times

    Delete all files having the form com.sophos....plist in /Library/Preferences (followed by reboot)

    Delete IDE files and reinstall (and reboot)

    Delete the Sophos AV installation, download a fresh copy of the zip file, and reinstall (followed by reboot)

    Update Sophos AV, followed by reboot

    The computer in question is a MacPro running OS 10.7.5.

    It's frustrating (and annoying, since the window saying that Sophos isn't working tends to pop up and thumb its nose at me). I'd blow it off and try some other product, but my institution seems to think I need to run Sophos on my Macs. If I could pay for support I would...

    :1013585
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  • 0

    The problem persists: I (foolishly) upgraded from v. 8 to v. 9.0.3. Version 8 was working fine, but the new version has never allowed me to turn on on-access scanning. Things I have tried that haven't worked:

    Reboot about a zillion times

    Delete all files having the form com.sophos....plist in /Library/Preferences (followed by reboot)

    Delete IDE files and reinstall (and reboot)

    Delete the Sophos AV installation, download a fresh copy of the zip file, and reinstall (followed by reboot)

    Update Sophos AV, followed by reboot

    The computer in question is a MacPro running OS 10.7.5.

    It's frustrating (and annoying, since the window saying that Sophos isn't working tends to pop up and thumb its nose at me). I'd blow it off and try some other product, but my institution seems to think I need to run Sophos on my Macs. If I could pay for support I would...

    :1013585
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