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Sophos for Mac on-access scanning disabled.

tjraptis

Hello. I have Sophos for mac v 8.16c. For whatever reason, I was working and on-access scanning was randomly disabled. I went into the preferences and I can't re-enable on-access scanning, even with administrator privaleges. I have tried restarting my computer and reinstalling sophos,  but none of those fixed my issue. Can anybody help me with my problem?

I forgot to mention, I am running Mac OSX 10.8.4

:1012610


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    Under some circumstances a reboot is required to clear the kernel extension (our Remove program is only able to do so much to convince the kernel to give up its lock). This has helped some people who are running version 8.

    I would recommend upgrading to version 9 (see the details on my post at the top of the page). It contains more defensive code to prevent getting into this situation.

    :1012764

    ---

    Bob Cook (bob.cook@sophos.com) Director, Software Development

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  • 0

    Under some circumstances a reboot is required to clear the kernel extension (our Remove program is only able to do so much to convince the kernel to give up its lock). This has helped some people who are running version 8.

    I would recommend upgrading to version 9 (see the details on my post at the top of the page). It contains more defensive code to prevent getting into this situation.

    :1012764

    ---

    Bob Cook (bob.cook@sophos.com) Director, Software Development

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