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Autoupdate downloading fails to complete

TJM39

Recently the download process for autoupdate frequently gets "stuck" -- the down arrow in the shield continues forever and the display window (Show AutoUpdate Window) displays "Downloading".  This has happened both on my iMac and on my wife's Mac Mini. The problem can be solved by re-starting the machine - the next update succeeds. 

iMac OS X 10.7.5

Mac Mini OS X 10.3.3

:1021302


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  • 0

    hey mojoprime,

    Sorry about the slow reply, I missed your message in there. 

    It's weird that's still happening after you cleared the cache. I'm curious, have you checked the Sophos Antivirus logs? 

    To Access to Sophos Antivirus Log

    - Click the Sophos menu bar Icon

    - Click on Open Preferences... 

    - Click on Logging
    -     Click View Log Contents

     

    This will open the Sophos Antivirus Log in an application called Console. Take a look at the log, and see if you find any errors listed. Feel free to copy and paste any errors you see into your reply and I can take a look.

     

    Also, I am curious to see the terminal output from the cache clear command. Can you run that again and copy / paste the terminal output?

     

    sudo rm -rf /Library/Caches/com.sophos.sau/ ; /usr/bin/SophosUpdate

     

    :1021464
Reply
  • 0

    hey mojoprime,

    Sorry about the slow reply, I missed your message in there. 

    It's weird that's still happening after you cleared the cache. I'm curious, have you checked the Sophos Antivirus logs? 

    To Access to Sophos Antivirus Log

    - Click the Sophos menu bar Icon

    - Click on Open Preferences... 

    - Click on Logging
    -     Click View Log Contents

     

    This will open the Sophos Antivirus Log in an application called Console. Take a look at the log, and see if you find any errors listed. Feel free to copy and paste any errors you see into your reply and I can take a look.

     

    Also, I am curious to see the terminal output from the cache clear command. Can you run that again and copy / paste the terminal output?

     

    sudo rm -rf /Library/Caches/com.sophos.sau/ ; /usr/bin/SophosUpdate

     

    :1021464
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