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Virus through/from email

fixthings

Hi there

I am new here and I am looking for some advice as I am not sure what to do next.

We had 3 macs in our house all had the free version of Sophos. Two of them got a virus/hacked? from emails that were in the spam folder. 

We are in the process of having them factory reset.

What do I need to do to stop this happening again?

Thanks

:1021193


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  • 0

    Thank you for your response.

    We never opened the emails, just deleted them via sophos. However the same email (in the spam folder of macmail) came back once it was deleted, over and over again. Now I believe deleting them was the trigger. This type of thing happened to my husbands machine and them to mine. 

    Does "boot.efi" mean anything to you?

    The email was from a gmail account.

    We will soon have machines that are clean. This leaves us with a few of storage drives that have data on them and not sure what to do with those.

    Do I just plug them in and run sophos on them - that will take days for sohpos for even one of them to be scanned.

    Is there a faster more powerfull version of sophos?

    :1021201
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  • 0

    Thank you for your response.

    We never opened the emails, just deleted them via sophos. However the same email (in the spam folder of macmail) came back once it was deleted, over and over again. Now I believe deleting them was the trigger. This type of thing happened to my husbands machine and them to mine. 

    Does "boot.efi" mean anything to you?

    The email was from a gmail account.

    We will soon have machines that are clean. This leaves us with a few of storage drives that have data on them and not sure what to do with those.

    Do I just plug them in and run sophos on them - that will take days for sohpos for even one of them to be scanned.

    Is there a faster more powerfull version of sophos?

    :1021201
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