Sophos stopped working message, greyed out icon and On-Access Scanning disabled

Question

Hi, I've started to get an error message from Sophos saying that Sophos has stopped working, the icon in the menu bar is greyed out and the On-Access Scanner is diasbled. I've opened preferences to turn the scanner back on but just get "stopping". I've uninstalled Sophos and re-installed as this issue has occured a number of times. OSX 10.10.4 and SAV 9.2.7

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serra · Accepted Answer

Hi DJJD,

Sorry, I started a reply yesterday but I just noticed now I didn't actually post it. :catembarrassed:

The first thing I wonder is, have you tried uninstalling and reinstalling? It sounds like your install is pretty broken, so that will likely be your fastest fix. To do that, follow the steps below:

1. Browse to this page and download a new copy of the installer (Click "Get Started" and follow the prompts) 
 2. Use the "Remove Sophos Antivirus" app to uninstall. You will find this in finder under Applications > Remove Sophos Antivirus 
 3. Restart your Mac 4. Double-click the install app you downloaded in step 1 (The file is called savosx_he_r) 
 5. Follow the on-screen prompts until the install is complete

Hopefully that will get you back up and running, but if you have any questions don't hesitate to let us know! :1021420