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Sophos stopped working message, greyed out icon and On-Access Scanning disabled

simonjk

Hi, I've started to get an error message from Sophos saying that Sophos has stopped working, the icon in the menu bar is greyed out and the On-Access Scanner is diasbled. I've opened preferences to turn the scanner back on but just get "stopping". I've uninstalled Sophos and re-installed as this issue has occured a number of times. OSX 10.10.4 and SAV 9.2.7

:1021336


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    Hey Simonjk,

    When you reinstall, does that resolve the issue temporarily? And then it just happens again at some point in the future? 

    Normally a reinstall fixes this for good, so I'm not sure why it would keep happening to you. Have you taken a look at the Sophos Antivirus Log? You can find those if you click the Sophos sheild, open preferences > click "logging" > view log contents. Feel free to post the results of that here, and we can take a look.

    :1021346
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  • 0

    Hey Simonjk,

    When you reinstall, does that resolve the issue temporarily? And then it just happens again at some point in the future? 

    Normally a reinstall fixes this for good, so I'm not sure why it would keep happening to you. Have you taken a look at the Sophos Antivirus Log? You can find those if you click the Sophos sheild, open preferences > click "logging" > view log contents. Feel free to post the results of that here, and we can take a look.

    :1021346
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