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"Clean Up" on threats not working?

zakgottlieb

Hi,

Per the screenshot, there are 54 threats on my Mac. I try cleaning them all up - it appears to work (just clicking on "Clean Up" till they disappear), but upon resweeping my system, they are all still there (including Mal/Phish-A, which doesn't look very nice...)

Please advise on how to find out more about these threats, but mostly, on how to get rid of them, which is what I thought Sophos could help with :)

Thanks very much in advance.

Zak

:1021122


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    Hey Zak,

    This KB article gives detailed explanations on how to remove threats that won't go away. 

    The TLDR of it is: what you need to do to remove the threat depends on where the threat is located. To see where the threat is located, open the quarentine manager, click the threat, and select "reveal in finder."

    If you look at step 18 in the article I linked, it shows you how to remove files stored in various locations. If you're still confused, send me a screen shot like this one and I'll try to help.

    :1021125
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  • 0

    Hey Zak,

    This KB article gives detailed explanations on how to remove threats that won't go away. 

    The TLDR of it is: what you need to do to remove the threat depends on where the threat is located. To see where the threat is located, open the quarentine manager, click the threat, and select "reveal in finder."

    If you look at step 18 in the article I linked, it shows you how to remove files stored in various locations. If you're still confused, send me a screen shot like this one and I'll try to help.

    :1021125
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