Sophos uninstaller says "Sophos Anti-virus is not installed" but sophos still blocks websites.

Hi Willie,

Sorry you're having trouble. If you uninstall by dragging the app to the trash instead of using the remove sophos tool, this sort of thing unfortunately tends to happen.  

One thing I wanted to mention is that if you don't want Sophos to block websites, you can actually disable the web filtering feature. All you have to do is click the sheild icon > preferences > web protection and toggle the switch to 'off.'

Another question, I was just curious if you were having trouble with Sophos blocking sites that you thought were safe? We should only block you from accessing malicious websites, so if we were interferring with accessing "regular" sites, you can let us know which sites were incorrectly blocked, and we'll take another look at it.

All that said, if you just want to remove Sophos there's a couple things you can do.

1. Restart your mac, reinstall Sophos, and then once it's working properly, use the 'Remove Sophos Antivirus' app to remove it

2. Manually remove Sophos 

- Open Activity Monitor and stop any processes with "Sophos" in the name

- Open Finder, and remove everything in the following list:  

/Library/Sophos Anti-Virus

/Library/LaunchDaemos/com.sophos.* 

/Library/LaunchAgents/com.sophos.* 

/Library/Preferences/com.sophos.* 

/Library/Logs/Sophos Anti-Virus.log 

/Applications/Sophos Anti-Virus.app 

/Applications/Sophos Remove.app 

/var/db/receipts/com.sophos.*  

Note: You'll need administrative rights to remove most of those files. Then reboot, to ensure everything is cleared from memory too. Then run through the list again, to ensure you got everything.   

Warning: Be cautious when deleting things in some of those directories. Not everything in there is related to our software - our files contain the name "Sophos".

Hope that helps, let me know if you have any trouble! 

Thank you for your response. I'm afraid I'm screwed. It's asking me for a password and I don't recall giving one. I don't suppose there is anyway around that OR if I reinstall I get to choose a new one?

when you put sophos into the trash did you empty your trash bin or is it still in there?

if its still in your trash try taking it out and see if the uninstall tool works

Hi Willie,

The password it's prompting you for is your OSX password - there is no password associated with Sophos. 

So this should be the same password you use to log in to your Mac, which you also should have been prompted for when you installed Sophos. Hope that helps...

If that doesn't work, take a look at this thread... I think this user was experiencing a similar issue. I added some screenshots which I think might be helpful for you.