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Cannot clean-up Mal/ExpJava-AE threat?!

I ran SOPHOS 3x on my Mac--all 3x it found a threat labled "Mal/ExpJava-AE." When I tried to click on "Clean Up Threa" it failed.

When I tried to select "Reveal in Finder" it showed the file: 41d27741-4ae9fdc6. When I tried to trash the file, the message popped up: "The operation can't be completed becasue backup items can't be modified.

HELP!

Thanks!

TnTDad

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Parents

0 ruckus over 9 years ago

It's probably in a location that Sophos can read from (to detect the threat), but Sophos doesn't have write access to. Check the path to see where it goes.

This article...

https://www.sophos.com/en-us/support/knowledgebase/118117.aspx

...has a few paths called out at the bottom.

For an explanation of the logs watch this video...

:1020841

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0 ruckus over 9 years ago

It's probably in a location that Sophos can read from (to detect the threat), but Sophos doesn't have write access to. Check the path to see where it goes.

This article...

https://www.sophos.com/en-us/support/knowledgebase/118117.aspx

...has a few paths called out at the bottom.

For an explanation of the logs watch this video...

:1020841

- - - - - - - - - - - -

Communities Moderator, SOPHOS
Knowledge Base | @SophosSupport | Video tutorials
Remember to like a post. If a post (on a question thread) solves your question use the 'This helped me' link.
Cancel
Vote Up 0 Vote Down

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