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OS X 10.9 and AutoUpdate never finishes?

bobcook

Hi everyone,

We are looking into a problem that has been reported, and wanted to ask how many other people see this issue as well.

Problem: AutoUpdate seems to never finish (the menu bar icon keeps flashing its "downloading" pattern) on Mac OS X 10.9 "Mavericks".

Resolution: restart the SophosAutoUpdate process; in many cases this "cures" the problem for a while although it might come back.

We are very interested to hear from you if its happening on your machine, how often it happens, and what else might be running on your machine when it happens. Thanks for any input you can provide.

:1014587


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    Having the same exact problem.  Came out of nowhere last week and will not resolve itself.  I even uninstalled Sophos and downloaded a fresh version.  Problem persists.

    I have used Sophos AV for a few years with no issues at all until now.

    Mid 2012 15" MacBook Pro with Mac OS X 10.10.4

    I am enclosing a text file of the Sample from the hanging SophosAutoUpdate process.

    Thanks!

    :1021457
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  • 0

    Having the same exact problem.  Came out of nowhere last week and will not resolve itself.  I even uninstalled Sophos and downloaded a fresh version.  Problem persists.

    I have used Sophos AV for a few years with no issues at all until now.

    Mid 2012 15" MacBook Pro with Mac OS X 10.10.4

    I am enclosing a text file of the Sample from the hanging SophosAutoUpdate process.

    Thanks!

    :1021457
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