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OS X 10.9 and AutoUpdate never finishes?

bobcook

Hi everyone,

We are looking into a problem that has been reported, and wanted to ask how many other people see this issue as well.

Problem: AutoUpdate seems to never finish (the menu bar icon keeps flashing its "downloading" pattern) on Mac OS X 10.9 "Mavericks".

Resolution: restart the SophosAutoUpdate process; in many cases this "cures" the problem for a while although it might come back.

We are very interested to hear from you if its happening on your machine, how often it happens, and what else might be running on your machine when it happens. Thanks for any input you can provide.

:1014587


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    If I leave Check for updates enabled then often when my iMac opens from sleep the update process starts and:

    1) Slows the system dramatically

    2) Takes several minutes

    I have already unchecked the Check for updates on connection option. OSX 10.10.3, Sophos 9.2.4 fully updated

    The only solution is to disable Check for updates and manually select Update now from the Menu Bar daily once the Mac is up and running. If I do this the update process is quick and does not slow the system down.  Less convenient of course.

    In short there is an issue on updating on Startup or waking from sleep.

    :1020663
Reply
  • 0

    If I leave Check for updates enabled then often when my iMac opens from sleep the update process starts and:

    1) Slows the system dramatically

    2) Takes several minutes

    I have already unchecked the Check for updates on connection option. OSX 10.10.3, Sophos 9.2.4 fully updated

    The only solution is to disable Check for updates and manually select Update now from the Menu Bar daily once the Mac is up and running. If I do this the update process is quick and does not slow the system down.  Less convenient of course.

    In short there is an issue on updating on Startup or waking from sleep.

    :1020663
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