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OS X 10.9 and AutoUpdate never finishes?

bobcook

Hi everyone,

We are looking into a problem that has been reported, and wanted to ask how many other people see this issue as well.

Problem: AutoUpdate seems to never finish (the menu bar icon keeps flashing its "downloading" pattern) on Mac OS X 10.9 "Mavericks".

Resolution: restart the SophosAutoUpdate process; in many cases this "cures" the problem for a while although it might come back.

We are very interested to hear from you if its happening on your machine, how often it happens, and what else might be running on your machine when it happens. Thanks for any input you can provide.

:1014587


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    OS X Yosemite v10.10.3, SAV Home Edition 9.2.4, TDE v3.58.1, Thread Data: 5.13

    Same symptoms, but quitting the SUM process doesn't fix anything. Reboots either...

    Went looking for SAVCFReadStreamRead...

    + 2827 SAVCFReadStreamRead(void*, unsigned char*, long) (in libSULObjC.dylib) + 103 [0x31a4cb]
    + 2827 -[SAVCFReadStream readBytes:length:] (in libSULObjC.dylib) + 70 [0x31a0ad]
    + 2827 +[NSThread sleepForTimeInterval:] (in Foundation) + 169 [0x92da12ed]
    + 2820 nanosleep$UNIX2003 (in libsystem_c.dylib) + 218 [0x9951fc06]
    + ! 2820 __semwait_signal (in libsystem_kernel.dylib) + 10 [0x94a358f6]
    + 4 __semwait_signal (in libsystem_kernel.dylib) + 12 [0x94a358f8]
    + 1 nanosleep$UNIX2003 (in libsystem_c.dylib) + 61 [0x9951fb69]
    + 1 tramp_cerror (in libsystem_kernel.dylib) + 29 [0x94a374b1]
    + ! 1 cerror_nocancel (in libsystem_kernel.dylib) + 27 [0x94a30134]
    + 1 tramp_cerror (in libsystem_kernel.dylib) + 2 [0x94a37496]

    Full sample output attached.

    :1020651
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  • 0

    OS X Yosemite v10.10.3, SAV Home Edition 9.2.4, TDE v3.58.1, Thread Data: 5.13

    Same symptoms, but quitting the SUM process doesn't fix anything. Reboots either...

    Went looking for SAVCFReadStreamRead...

    + 2827 SAVCFReadStreamRead(void*, unsigned char*, long) (in libSULObjC.dylib) + 103 [0x31a4cb]
    + 2827 -[SAVCFReadStream readBytes:length:] (in libSULObjC.dylib) + 70 [0x31a0ad]
    + 2827 +[NSThread sleepForTimeInterval:] (in Foundation) + 169 [0x92da12ed]
    + 2820 nanosleep$UNIX2003 (in libsystem_c.dylib) + 218 [0x9951fc06]
    + ! 2820 __semwait_signal (in libsystem_kernel.dylib) + 10 [0x94a358f6]
    + 4 __semwait_signal (in libsystem_kernel.dylib) + 12 [0x94a358f8]
    + 1 nanosleep$UNIX2003 (in libsystem_c.dylib) + 61 [0x9951fb69]
    + 1 tramp_cerror (in libsystem_kernel.dylib) + 29 [0x94a374b1]
    + ! 1 cerror_nocancel (in libsystem_kernel.dylib) + 27 [0x94a30134]
    + 1 tramp_cerror (in libsystem_kernel.dylib) + 2 [0x94a37496]

    Full sample output attached.

    :1020651
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