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OS X 10.9 and AutoUpdate never finishes?

bobcook

Hi everyone,

We are looking into a problem that has been reported, and wanted to ask how many other people see this issue as well.

Problem: AutoUpdate seems to never finish (the menu bar icon keeps flashing its "downloading" pattern) on Mac OS X 10.9 "Mavericks".

Resolution: restart the SophosAutoUpdate process; in many cases this "cures" the problem for a while although it might come back.

We are very interested to hear from you if its happening on your machine, how often it happens, and what else might be running on your machine when it happens. Thanks for any input you can provide.

:1014587


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    Hi strumsky,

    Can you send me your logs? Really like to understand what you are describing, sounds odd and different than the original issue. Also can you get a "sample" of the AutoUpdate process when it appears to be stuck? Go into Activity Monitor, find the SophosAutoUpdate process, and select "Sample Process" from the View menu.

    :1016323

    ---

    Bob Cook (bob.cook@sophos.com) Director, Software Development

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  • 0

    Hi strumsky,

    Can you send me your logs? Really like to understand what you are describing, sounds odd and different than the original issue. Also can you get a "sample" of the AutoUpdate process when it appears to be stuck? Go into Activity Monitor, find the SophosAutoUpdate process, and select "Sample Process" from the View menu.

    :1016323

    ---

    Bob Cook (bob.cook@sophos.com) Director, Software Development

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