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OS X 10.9 and AutoUpdate never finishes?

bobcook

Hi everyone,

We are looking into a problem that has been reported, and wanted to ask how many other people see this issue as well.

Problem: AutoUpdate seems to never finish (the menu bar icon keeps flashing its "downloading" pattern) on Mac OS X 10.9 "Mavericks".

Resolution: restart the SophosAutoUpdate process; in many cases this "cures" the problem for a while although it might come back.

We are very interested to hear from you if its happening on your machine, how often it happens, and what else might be running on your machine when it happens. Thanks for any input you can provide.

:1014587


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    re "We think we've got this one solved."

    Not yet solved for me.

    I run latest Mavericks (10.9.2) on iMac, running Sophos 9.0.8, Threat Detection Engine 3.50.1.

    The problem began after upgrading/installing Mavericks, about 1 month ago. Have tried your solutions (reboot) and it persists. Have also tried stopping in Activity Monitor -- but an hour or day later it's there again (update arrow repeating, can't cancel update procedure... all the problems mentioned by others before).

    Console shows that it's stopped at intercheck exclusions of my TimeMachine backup (stand-alone hd). It keeps repeating this message for hours, more than 5 times, more like a dozen before I do an intervention and reboot. Then it seems to update, but of course the "auto-update" cycle begins repeating its hangup all over again.

    I've also tried changing frequency of update and eliminating my preference for excluding TimeMachine backup drive and then re-excluding it -- that hasn't helped either.

    Hope this helps you solve this vexing bug.

    :1016315
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  • 0

    re "We think we've got this one solved."

    Not yet solved for me.

    I run latest Mavericks (10.9.2) on iMac, running Sophos 9.0.8, Threat Detection Engine 3.50.1.

    The problem began after upgrading/installing Mavericks, about 1 month ago. Have tried your solutions (reboot) and it persists. Have also tried stopping in Activity Monitor -- but an hour or day later it's there again (update arrow repeating, can't cancel update procedure... all the problems mentioned by others before).

    Console shows that it's stopped at intercheck exclusions of my TimeMachine backup (stand-alone hd). It keeps repeating this message for hours, more than 5 times, more like a dozen before I do an intervention and reboot. Then it seems to update, but of course the "auto-update" cycle begins repeating its hangup all over again.

    I've also tried changing frequency of update and eliminating my preference for excluding TimeMachine backup drive and then re-excluding it -- that hasn't helped either.

    Hope this helps you solve this vexing bug.

    :1016315
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