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OS X 10.9 and AutoUpdate never finishes?

Hi everyone,

We are looking into a problem that has been reported, and wanted to ask how many other people see this issue as well.

Problem: AutoUpdate seems to never finish (the menu bar icon keeps flashing its "downloading" pattern) on Mac OS X 10.9 "Mavericks".

Resolution: restart the SophosAutoUpdate process; in many cases this "cures" the problem for a while although it might come back.

We are very interested to hear from you if its happening on your machine, how often it happens, and what else might be running on your machine when it happens. Thanks for any input you can provide.

:1014587


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  • WBKitty wrote:

    The problem seems to occur when the Mac goes to sleep. If I run a scan and keep it awake, the process completes. If I schedule a scan for a time of day when I'm not around, it never completes and the wiper keeps sweeping. Stop Scan button doesn't work.


    We are going to introduce an improvement in a future version that will automatically tell the Mac to not sleep while we are scanning. Its sort of annoying, I know.


    WBKitty wrote:

    The problem seems to occur when the Mac goes to sleep. If I run a scan and keep it awake, the process completes. If I schedule a scan for a time of day when I'm not around, it never completes and the wiper keeps sweeping. Stop Scan button doesn't work.


    Yeah this is annoying, and we've been working to resolve it. Happens more frequently when the Mac goes to sleep, but not always (sometimes happens when the Mac is wide awake). The "background" part of the software is still working but the "foreground" part looks stuck. The protection for on-access scanning is still working, and you can probably launch new scans, but it will seem like one of them is stuck. We've got some improvements planned in our current project, should help when its shipped over the summer time.

    :1016235

    ---

    Bob Cook (bob.cook@sophos.com) Director, Software Development

Reply

  • WBKitty wrote:

    The problem seems to occur when the Mac goes to sleep. If I run a scan and keep it awake, the process completes. If I schedule a scan for a time of day when I'm not around, it never completes and the wiper keeps sweeping. Stop Scan button doesn't work.


    We are going to introduce an improvement in a future version that will automatically tell the Mac to not sleep while we are scanning. Its sort of annoying, I know.


    WBKitty wrote:

    The problem seems to occur when the Mac goes to sleep. If I run a scan and keep it awake, the process completes. If I schedule a scan for a time of day when I'm not around, it never completes and the wiper keeps sweeping. Stop Scan button doesn't work.


    Yeah this is annoying, and we've been working to resolve it. Happens more frequently when the Mac goes to sleep, but not always (sometimes happens when the Mac is wide awake). The "background" part of the software is still working but the "foreground" part looks stuck. The protection for on-access scanning is still working, and you can probably launch new scans, but it will seem like one of them is stuck. We've got some improvements planned in our current project, should help when its shipped over the summer time.

    :1016235

    ---

    Bob Cook (bob.cook@sophos.com) Director, Software Development

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