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OS X 10.9 and AutoUpdate never finishes?

bobcook

Hi everyone,

We are looking into a problem that has been reported, and wanted to ask how many other people see this issue as well.

Problem: AutoUpdate seems to never finish (the menu bar icon keeps flashing its "downloading" pattern) on Mac OS X 10.9 "Mavericks".

Resolution: restart the SophosAutoUpdate process; in many cases this "cures" the problem for a while although it might come back.

We are very interested to hear from you if its happening on your machine, how often it happens, and what else might be running on your machine when it happens. Thanks for any input you can provide.

:1014587


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    Hey ruckus,

    Thanks for the Sample. Your machine is definitely exhibiting the problem I described in the beginning of this thread. The clue is about 1/4 the way down the page, the call CFReadStreamRead() basically never returns. Its down in the OS (CFNetwork, specifically) and the best hint is the "stuck" call to CoreStreamBase::blockingWaitForOpen(). Its a CFNetwork bug that we have to work around.

    Version 9.0.7 contains a number of changes that attempts to fix this. Given that your AutoUpdate might be stuck trying to get to 9.0.7, you may need to intervene by stopping the existing AutoUpdate process and letting it restart again.

    :1015669

    ---

    Bob Cook (bob.cook@sophos.com) Director, Software Development

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  • 0

    Hey ruckus,

    Thanks for the Sample. Your machine is definitely exhibiting the problem I described in the beginning of this thread. The clue is about 1/4 the way down the page, the call CFReadStreamRead() basically never returns. Its down in the OS (CFNetwork, specifically) and the best hint is the "stuck" call to CoreStreamBase::blockingWaitForOpen(). Its a CFNetwork bug that we have to work around.

    Version 9.0.7 contains a number of changes that attempts to fix this. Given that your AutoUpdate might be stuck trying to get to 9.0.7, you may need to intervene by stopping the existing AutoUpdate process and letting it restart again.

    :1015669

    ---

    Bob Cook (bob.cook@sophos.com) Director, Software Development

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