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OS X 10.9 and AutoUpdate never finishes?

bobcook

Hi everyone,

We are looking into a problem that has been reported, and wanted to ask how many other people see this issue as well.

Problem: AutoUpdate seems to never finish (the menu bar icon keeps flashing its "downloading" pattern) on Mac OS X 10.9 "Mavericks".

Resolution: restart the SophosAutoUpdate process; in many cases this "cures" the problem for a while although it might come back.

We are very interested to hear from you if its happening on your machine, how often it happens, and what else might be running on your machine when it happens. Thanks for any input you can provide.

:1014587


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    Hi kvakke,

    Your description sounds very much like the problem I am chasing. You don't necessarily need to reboot, you can stop the SophosAutoUpdate process via Activity Monitor. There are some instructions above.

    Rest assured that you can't harm an existing installation by stopping the download. There are five things that happen during an update:

    1. download the new files (often small changes, sometimes big changes)

    2. verify the downloaded files are authentic (e.g. we should never install files that don't originate from Sophos)

    3. verify the installer itself is still intact e.g. the installer should not run itself if it appears to be tampered with

    4. verify the existing files and fix anything that looks damaged

    5. install the new files in place are restart services are required

    You stopped the process at step one. It will restart at step one until that succeeds. You'll get an update error if any other step fails.

    :1014655

    ---

    Bob Cook (bob.cook@sophos.com) Director, Software Development

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  • 0

    Hi kvakke,

    Your description sounds very much like the problem I am chasing. You don't necessarily need to reboot, you can stop the SophosAutoUpdate process via Activity Monitor. There are some instructions above.

    Rest assured that you can't harm an existing installation by stopping the download. There are five things that happen during an update:

    1. download the new files (often small changes, sometimes big changes)

    2. verify the downloaded files are authentic (e.g. we should never install files that don't originate from Sophos)

    3. verify the installer itself is still intact e.g. the installer should not run itself if it appears to be tampered with

    4. verify the existing files and fix anything that looks damaged

    5. install the new files in place are restart services are required

    You stopped the process at step one. It will restart at step one until that succeeds. You'll get an update error if any other step fails.

    :1014655

    ---

    Bob Cook (bob.cook@sophos.com) Director, Software Development

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