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OS X 10.9 and AutoUpdate never finishes?

bobcook

Hi everyone,

We are looking into a problem that has been reported, and wanted to ask how many other people see this issue as well.

Problem: AutoUpdate seems to never finish (the menu bar icon keeps flashing its "downloading" pattern) on Mac OS X 10.9 "Mavericks".

Resolution: restart the SophosAutoUpdate process; in many cases this "cures" the problem for a while although it might come back.

We are very interested to hear from you if its happening on your machine, how often it happens, and what else might be running on your machine when it happens. Thanks for any input you can provide.

:1014587


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    My setup is a Mac mini with OS X Marvericks with Apple firewall enabled. I also use an outbound firewall like Little snitch.

    Yesterday I started the update prosess manually from the menubar. I could see the small update window popup with download a status.

    After the update had reached a download of 1.2 MB, it stopped for a long time. After waiting for about 30 minutess, I decided to push the cancel update button.

    Nothing happened after pushing the cancel button. The update progressbar kept flashing.

    I had to reboot to resolve the problem. I hope rebooting under an update hang-up dosent do any damage to the Sophos antivirus application or the Mac OS.

    :1014653
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  • 0

    My setup is a Mac mini with OS X Marvericks with Apple firewall enabled. I also use an outbound firewall like Little snitch.

    Yesterday I started the update prosess manually from the menubar. I could see the small update window popup with download a status.

    After the update had reached a download of 1.2 MB, it stopped for a long time. After waiting for about 30 minutess, I decided to push the cancel update button.

    Nothing happened after pushing the cancel button. The update progressbar kept flashing.

    I had to reboot to resolve the problem. I hope rebooting under an update hang-up dosent do any damage to the Sophos antivirus application or the Mac OS.

    :1014653
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