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OS X 10.9 and AutoUpdate never finishes?

bobcook

Hi everyone,

We are looking into a problem that has been reported, and wanted to ask how many other people see this issue as well.

Problem: AutoUpdate seems to never finish (the menu bar icon keeps flashing its "downloading" pattern) on Mac OS X 10.9 "Mavericks".

Resolution: restart the SophosAutoUpdate process; in many cases this "cures" the problem for a while although it might come back.

We are very interested to hear from you if its happening on your machine, how often it happens, and what else might be running on your machine when it happens. Thanks for any input you can provide.

:1014587


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    Hi KBLawrence,

    Are you sure you are using the Home Edition of the product? If you were, the AutoUpdate panel should show that you are updating from Sophos and you would not be able to customize the update location (yours is updating from a non-Sophos location).

    If you are not using the Home Edition you should seek support from your IT department.

    :1014617

    ---

    Bob Cook (bob.cook@sophos.com) Director, Software Development

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  • 0

    Hi KBLawrence,

    Are you sure you are using the Home Edition of the product? If you were, the AutoUpdate panel should show that you are updating from Sophos and you would not be able to customize the update location (yours is updating from a non-Sophos location).

    If you are not using the Home Edition you should seek support from your IT department.

    :1014617

    ---

    Bob Cook (bob.cook@sophos.com) Director, Software Development

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