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OS X 10.9 and AutoUpdate never finishes?

bobcook

Hi everyone,

We are looking into a problem that has been reported, and wanted to ask how many other people see this issue as well.

Problem: AutoUpdate seems to never finish (the menu bar icon keeps flashing its "downloading" pattern) on Mac OS X 10.9 "Mavericks".

Resolution: restart the SophosAutoUpdate process; in many cases this "cures" the problem for a while although it might come back.

We are very interested to hear from you if its happening on your machine, how often it happens, and what else might be running on your machine when it happens. Thanks for any input you can provide.

:1014587


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    Bob, yes after reading other posts I realized my issue is not the same. Here is what I am seeing:

    Could not contact primary server http://its-w2ks42.ur.rochester.edu/CIDs/S003/ESCOSX

    Based on the other posts I read, I don't have the "sophos remove tool" anywhere on my computer.  I tried using a zip file from someone else's post but I was unable to open/find the remove tool either.  Can you tell me how to proceed: either a fix of what I currently have or getting the remove tool on my computer so that I can un-install version 8 and install version 9?

    Also, I forgot to mention I have a MacBook pro from 2009 using Mac OS X Lion 10.7.5 (maybe I need to update my OS first?)

    :1014615
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  • 0

    Bob, yes after reading other posts I realized my issue is not the same. Here is what I am seeing:

    Could not contact primary server http://its-w2ks42.ur.rochester.edu/CIDs/S003/ESCOSX

    Based on the other posts I read, I don't have the "sophos remove tool" anywhere on my computer.  I tried using a zip file from someone else's post but I was unable to open/find the remove tool either.  Can you tell me how to proceed: either a fix of what I currently have or getting the remove tool on my computer so that I can un-install version 8 and install version 9?

    Also, I forgot to mention I have a MacBook pro from 2009 using Mac OS X Lion 10.7.5 (maybe I need to update my OS first?)

    :1014615
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