Thread Info
  • State Not Answered
  • Locked Locked
  • Replies 29 replies
  • Subscribers 6 subscribers
  • Views 101510 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

OS X 10.9 and AutoUpdate never finishes?

bobcook

Hi everyone,

We are looking into a problem that has been reported, and wanted to ask how many other people see this issue as well.

Problem: AutoUpdate seems to never finish (the menu bar icon keeps flashing its "downloading" pattern) on Mac OS X 10.9 "Mavericks".

Resolution: restart the SophosAutoUpdate process; in many cases this "cures" the problem for a while although it might come back.

We are very interested to hear from you if its happening on your machine, how often it happens, and what else might be running on your machine when it happens. Thanks for any input you can provide.

:1014587


This thread was automatically locked due to age.
Parents
  • 0

    Thanks for the sample, yes your machine is suffering from the problem we are trying to isolate. Symptoms are that AutoUpdate wil be "stuck" for a long time (hours or more) and the Sample from Activity Monitor will contain these lines somewhere in the middle:

    + 2578 std::basic_streambuf<char, std::char_traits<char> >::uflow() (in libstdc++.6.dylib) + 16 [0x94aaceb6]
    + 2578 http_stream_buff_mac<char, std::char_traits<char> >::underflow() (in libSULObjC.dylib) + 88 [0xb0814]
    + 2578 void (anonymous namespace)::download_chunk<char>(http_stream_buff_mac_data<char>*) (in libSULObjC.dylib) + 59 [0xb04e9]
    + 2578 CFReadStreamRead (in CoreFoundation) + 367 [0x9c1b754f]
    + 2578 CoreReadStreamCFStreamSupport::_stream_read(__CFReadStream*, unsigned char*, long, CFStreamError*, unsigned char*, void*) (in CFNetwork) + 64 [0x95892de0]
    + 2578 CoreStreamBase::_streamInterface_Read(unsigned char*, long) (in CFNetwork) + 141 [0x95892ea7]

    The call CFReadStreamRead is the Apple API to read network data. Sometimes in OS X 10.9 it simply never finishes and there is no explanation why. We've escalated this to Apple's developer support team and we continue to work the issue.

    The only known workaround as of now is a combination of restarting SophosAutoUpdate plus patience - for everyone else who has reported this, eventually it will complete the update cycle. Keep me updated with your progress.

    :1014609

    ---

    Bob Cook (bob.cook@sophos.com) Director, Software Development

Reply
  • 0

    Thanks for the sample, yes your machine is suffering from the problem we are trying to isolate. Symptoms are that AutoUpdate wil be "stuck" for a long time (hours or more) and the Sample from Activity Monitor will contain these lines somewhere in the middle:

    + 2578 std::basic_streambuf<char, std::char_traits<char> >::uflow() (in libstdc++.6.dylib) + 16 [0x94aaceb6]
    + 2578 http_stream_buff_mac<char, std::char_traits<char> >::underflow() (in libSULObjC.dylib) + 88 [0xb0814]
    + 2578 void (anonymous namespace)::download_chunk<char>(http_stream_buff_mac_data<char>*) (in libSULObjC.dylib) + 59 [0xb04e9]
    + 2578 CFReadStreamRead (in CoreFoundation) + 367 [0x9c1b754f]
    + 2578 CoreReadStreamCFStreamSupport::_stream_read(__CFReadStream*, unsigned char*, long, CFStreamError*, unsigned char*, void*) (in CFNetwork) + 64 [0x95892de0]
    + 2578 CoreStreamBase::_streamInterface_Read(unsigned char*, long) (in CFNetwork) + 141 [0x95892ea7]

    The call CFReadStreamRead is the Apple API to read network data. Sometimes in OS X 10.9 it simply never finishes and there is no explanation why. We've escalated this to Apple's developer support team and we continue to work the issue.

    The only known workaround as of now is a combination of restarting SophosAutoUpdate plus patience - for everyone else who has reported this, eventually it will complete the update cycle. Keep me updated with your progress.

    :1014609

    ---

    Bob Cook (bob.cook@sophos.com) Director, Software Development

Children
No Data
Unfiltered HTML