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OS X 10.9 and AutoUpdate never finishes?

Hi everyone,

We are looking into a problem that has been reported, and wanted to ask how many other people see this issue as well.

Problem: AutoUpdate seems to never finish (the menu bar icon keeps flashing its "downloading" pattern) on Mac OS X 10.9 "Mavericks".

Resolution: restart the SophosAutoUpdate process; in many cases this "cures" the problem for a while although it might come back.

We are very interested to hear from you if its happening on your machine, how often it happens, and what else might be running on your machine when it happens. Thanks for any input you can provide.

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0 bobcook over 11 years ago

Hi jdgmd,

Thanks for the follow-up. What happens if you try to get a Sample (using Activity Monitor) of the SophosAutoUpdate process? Also, can you tell me a little bit about your setup e.g. do you reach the internet via a proxy? do you have other network-intensive apps or firewalls on your Mac? So far we have observed the problem being related to network resources, but haven't narrowed it down beyond that.
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Bob Cook (bob.cook@sophos.com) Director, Software Development
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0 bobcook over 11 years ago

Hi jdgmd,

Thanks for the follow-up. What happens if you try to get a Sample (using Activity Monitor) of the SophosAutoUpdate process? Also, can you tell me a little bit about your setup e.g. do you reach the internet via a proxy? do you have other network-intensive apps or firewalls on your Mac? So far we have observed the problem being related to network resources, but haven't narrowed it down beyond that.
:1014603

---

Bob Cook (bob.cook@sophos.com) Director, Software Development
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