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OS X 10.9 and AutoUpdate never finishes?

bobcook

Hi everyone,

We are looking into a problem that has been reported, and wanted to ask how many other people see this issue as well.

Problem: AutoUpdate seems to never finish (the menu bar icon keeps flashing its "downloading" pattern) on Mac OS X 10.9 "Mavericks".

Resolution: restart the SophosAutoUpdate process; in many cases this "cures" the problem for a while although it might come back.

We are very interested to hear from you if its happening on your machine, how often it happens, and what else might be running on your machine when it happens. Thanks for any input you can provide.

:1014587


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    Hi KBLawrence,

    Your problem is not related to the AutoUpdate issue I described at the top of this thread.

    The error message indicates that AutoUpdate is unable to reach our update servers. Can you tell me the whole error message? Seems to have been cut off in your message. Also, what do you see in the AutoUpdate preferences panel?

    :1014597

    ---

    Bob Cook (bob.cook@sophos.com) Director, Software Development

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  • 0

    Hi KBLawrence,

    Your problem is not related to the AutoUpdate issue I described at the top of this thread.

    The error message indicates that AutoUpdate is unable to reach our update servers. Can you tell me the whole error message? Seems to have been cut off in your message. Also, what do you see in the AutoUpdate preferences panel?

    :1014597

    ---

    Bob Cook (bob.cook@sophos.com) Director, Software Development

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