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OS X 10.9 and AutoUpdate never finishes?

bobcook

Hi everyone,

We are looking into a problem that has been reported, and wanted to ask how many other people see this issue as well.

Problem: AutoUpdate seems to never finish (the menu bar icon keeps flashing its "downloading" pattern) on Mac OS X 10.9 "Mavericks".

Resolution: restart the SophosAutoUpdate process; in many cases this "cures" the problem for a while although it might come back.

We are very interested to hear from you if its happening on your machine, how often it happens, and what else might be running on your machine when it happens. Thanks for any input you can provide.

:1014587


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    When I try to update the sophos anti virus software it gives me the following error message:

    "could not contact primary server http://its-...."

    I tried re-booting and also the instructions for "force quitting" SophosAutoUpdate followed by re-booting

    but still get the same error message.  After force quitting the spohosautoupdate it still appears in the Activity

    Monitor.

    Not sure what else to try. 

    :1014595
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  • 0

    When I try to update the sophos anti virus software it gives me the following error message:

    "could not contact primary server http://its-...."

    I tried re-booting and also the instructions for "force quitting" SophosAutoUpdate followed by re-booting

    but still get the same error message.  After force quitting the spohosautoupdate it still appears in the Activity

    Monitor.

    Not sure what else to try. 

    :1014595
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