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OS X 10.9 and AutoUpdate never finishes?

bobcook

Hi everyone,

We are looking into a problem that has been reported, and wanted to ask how many other people see this issue as well.

Problem: AutoUpdate seems to never finish (the menu bar icon keeps flashing its "downloading" pattern) on Mac OS X 10.9 "Mavericks".

Resolution: restart the SophosAutoUpdate process; in many cases this "cures" the problem for a while although it might come back.

We are very interested to hear from you if its happening on your machine, how often it happens, and what else might be running on your machine when it happens. Thanks for any input you can provide.

:1014587


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    Hi jdgmd,

    Two options, one is easy and one is easier.

    Option 1) open Activity Monitor, select "All Processes" from the View menu, find SophosAutoUpdate, and tell it to Quit. The process ID will change after it gets restarted by the system. I'd be interested to know if you can use Quit or you need to use Force Quit.

    Option 2) reboot.

    If you go down the path of option 1 can you try to get a Sample of the process before telling it to Quit? So far we've been unable to get one (window is always blank) but I figure its always worth asking since we have a limited number of instances to examine.

    :1014591

    ---

    Bob Cook (bob.cook@sophos.com) Director, Software Development

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  • 0

    Hi jdgmd,

    Two options, one is easy and one is easier.

    Option 1) open Activity Monitor, select "All Processes" from the View menu, find SophosAutoUpdate, and tell it to Quit. The process ID will change after it gets restarted by the system. I'd be interested to know if you can use Quit or you need to use Force Quit.

    Option 2) reboot.

    If you go down the path of option 1 can you try to get a Sample of the process before telling it to Quit? So far we've been unable to get one (window is always blank) but I figure its always worth asking since we have a limited number of instances to examine.

    :1014591

    ---

    Bob Cook (bob.cook@sophos.com) Director, Software Development

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