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can't get rid of sophos

miriam

Someone PLEASE help me unistall this product! I have been trying to remove sophos from my MAC for 2 years...it never goes away...i tried the uninstaller before and nothing....now everytime I start my computer the sophos UIserver is open...I am no longer able to share photos to facebook ever since this happened...it won't let me force quit it either... i just removed the application tonight by throwing it in the trash including the unistaller...now i read that was not smart becuase fragments of the program still remain....how do i get rid of every trace of this program? I don't even know which version I have, I downloaded it 3 years ago and I'm running MAC OS X version 10.7.5...HELP

:1017951


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    peeetter wrote:

    ...I have to fill in a "Tamper protection password". I have no idea what that is.

    Grateful for help!

    The Home Edition of SAV for Mac doesn't have a tamper protection password - the Home Edition is designed for home users who have one (maybe two) Macs and administer those computers themselves.

    If you are prompted for a tamper protection password like this...

    2014-09-01_11-08-21.png

    ...then you don't have the Home Edition and/or your version of SAV for Mac is not administered by you.  If you go to the menu bar, click the Sophos shield, and select 'About Sophos Anti-Virus' what exactly is the version shown?

    :1018849

     - - - - - - - - - - - -

    Communities Moderator, SOPHOS
    Knowledge Base  |  @SophosSupport  |  Video tutorials
    Remember to like a post.  If a post (on a question thread) solves your question use the 'This helped me' link.

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  • 0
    peeetter wrote:

    ...I have to fill in a "Tamper protection password". I have no idea what that is.

    Grateful for help!

    The Home Edition of SAV for Mac doesn't have a tamper protection password - the Home Edition is designed for home users who have one (maybe two) Macs and administer those computers themselves.

    If you are prompted for a tamper protection password like this...

    2014-09-01_11-08-21.png

    ...then you don't have the Home Edition and/or your version of SAV for Mac is not administered by you.  If you go to the menu bar, click the Sophos shield, and select 'About Sophos Anti-Virus' what exactly is the version shown?

    :1018849

     - - - - - - - - - - - -

    Communities Moderator, SOPHOS
    Knowledge Base  |  @SophosSupport  |  Video tutorials
    Remember to like a post.  If a post (on a question thread) solves your question use the 'This helped me' link.

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