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Detected threat/issue disappears from Quarantine Manager

This has been going on for four days now and is honestly really annoying.

On Monday, I had an email malware threat detected. When I tried to clean it up out of Quarantine Manager, Sophos froze, crashed and restarted. The threat alert popped up again and I was able to clean it up.

However, almost every hour since this initial threat warning, I have received a popup message alerting me to the same threat. When entering Quarantine Manager, it disappears without warning of cleanup or anything. (Generally before I can even unlock Quarantine Manager, but sometimes right after.) I have checked other threads and cleaned the cache from my browser. I've had all programs closed. I've restarted. And I still get the warning with the same results.

I also saw there was a possibility of it being detected from my Time Capsule backup and so I excluded that from the live search. Still I get a warning about every hour.

Additionally it's worth noting that since the initial threat and subsequent cleanup, I have run two entire system scans and both times there have been "issues detected." These seem to be completely begnin and/or nonexistent files, though.

:1019753


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  • I am having similar issues with a threat identified as Troj/MSIL-AVK. When I highlight that threat in the Quarantine Manager, click the unlock button and log it, the QM window clears and the threat has apparently disappeared.

    It seems to happen about every hour and has been happening for several days now. I have updated Sophos and even deleted and then reinstalled. A complete system scan reveals "issues detected" but does not provide any list of files to clean up.

    I have created a scans.zip file as described by your 10-30-2014 11:24 am comment. I've attached that to this comment.

    :1019924
    Scans.zip
Reply
  • I am having similar issues with a threat identified as Troj/MSIL-AVK. When I highlight that threat in the Quarantine Manager, click the unlock button and log it, the QM window clears and the threat has apparently disappeared.

    It seems to happen about every hour and has been happening for several days now. I have updated Sophos and even deleted and then reinstalled. A complete system scan reveals "issues detected" but does not provide any list of files to clean up.

    I have created a scans.zip file as described by your 10-30-2014 11:24 am comment. I've attached that to this comment.

    :1019924
    Scans.zip
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