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Sophos freezes computer during scan

I've tried 4 scans now and my computer freezes midway through each. I'm unable to force quit or open activity monitor to kill the process, I have to force shutdown by holding the power button.

My computer is not freezing at any other point during normal use, it's only midway through a scan.

I'm running 10.10.4 (the beta), are there any bugs known to cause this?

When it freezes up it says 'issues detected', but I understand this is a common message.

:1021118


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  • jrae123 wrote:

    I've tried 4 scans now and my computer freezes midway through each. I'm unable to force quit or open activity monitor to kill the process, I have to force shutdown by holding the power button.

    My computer is not freezing at any other point during normal use, it's only midway through a scan.

    I'm running 10.10.4 (the beta), are there any bugs known to cause this?

    When it freezes up it says 'issues detected', but I understand this is a common message.


    The list of issues is in the scan log. But its probably not relevant. 

    We are not aware of issues with 10.10.4. Do you get any messages in your system.log contaning the text EWOULDBLOCK?

    :1021131

    ---

    Bob Cook (bob.cook@sophos.com) Director, Software Development

Reply

  • jrae123 wrote:

    I've tried 4 scans now and my computer freezes midway through each. I'm unable to force quit or open activity monitor to kill the process, I have to force shutdown by holding the power button.

    My computer is not freezing at any other point during normal use, it's only midway through a scan.

    I'm running 10.10.4 (the beta), are there any bugs known to cause this?

    When it freezes up it says 'issues detected', but I understand this is a common message.


    The list of issues is in the scan log. But its probably not relevant. 

    We are not aware of issues with 10.10.4. Do you get any messages in your system.log contaning the text EWOULDBLOCK?

    :1021131

    ---

    Bob Cook (bob.cook@sophos.com) Director, Software Development

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