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Sophos freezes computer during scan

jrae123

I've tried 4 scans now and my computer freezes midway through each. I'm unable to force quit or open activity monitor to kill the process, I have to force shutdown by holding the power button.

My computer is not freezing at any other point during normal use, it's only midway through a scan.

I'm running 10.10.4 (the beta), are there any bugs known to cause this?

When it freezes up it says 'issues detected', but I understand this is a common message.

:1021118


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    Hi jrae123,

    Sorry to hear you're having some trouble. Just to confirm, these issues only started when you upgraded to the 10.10.4 beta? Were things running smoothly before?

    As for the issues detected message, you're correct - it can usually be ignored as it means the scanner encounted corrupt, encrypted or otherwise unavailable files. 

    :1021127
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  • 0

    Hi jrae123,

    Sorry to hear you're having some trouble. Just to confirm, these issues only started when you upgraded to the 10.10.4 beta? Were things running smoothly before?

    As for the issues detected message, you're correct - it can usually be ignored as it means the scanner encounted corrupt, encrypted or otherwise unavailable files. 

    :1021127
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