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Suddenly I need to Authenticate for every little Finder-Item scan ??

DmRofAtoZ

  I'm on a late 2009 imac, running Snow Leopard.
3 or 4 days ago I realized I hadn't updated Sophos in awhile, but encountered the "can't connect to server" problem . .  followed online suggestions and reinstalled, ending-up on Sophos:
Home Edition version 9.2.4

Threat detection engine: 3.58.1

Threat data: 5.15

 . . . ok, fine . .  nice !
After seeing that every blessed scan of a Finder Item like a jpeg grabbed online now required Authentication, I started to figure I'd missed something in Preferences.
"Alright . . . lemme use Keychain Access and see if I'd already registered at this here forum here" . . . 
But for the first time ever, my own Admin Password came back as invalid ?!?
What am I missing at what Root Level ?

:1020953


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    I know this probably isn't the answer you want to hear, but maybe it's worth doing an full uninstall, a reboot, and then a fresh install? Sounds like there's a few things that aren't working for you, so that might be the easiest solition.

    If you decide to do this, you can follow these steps:

    1. Browse to this page and download a new copy of the installer (Click "Get Started" and follow the prompts) 

    2.  Use the "Remove Sophos Antivirus" app to uninstall. You will find this in finder under Applications > Remove Sophos Antivirus 

    3. Restart your Mac 

    4. Double-click the install app you downloaded in step 1 (The file is called savosx_he_r) 

    5. Follow the on-screen prompts until the install is complete   

    Hopefully that will get you back up and running, but if you have any questions don't hesitate to let us know!

    :1021003
Reply
  • 0

    I know this probably isn't the answer you want to hear, but maybe it's worth doing an full uninstall, a reboot, and then a fresh install? Sounds like there's a few things that aren't working for you, so that might be the easiest solition.

    If you decide to do this, you can follow these steps:

    1. Browse to this page and download a new copy of the installer (Click "Get Started" and follow the prompts) 

    2.  Use the "Remove Sophos Antivirus" app to uninstall. You will find this in finder under Applications > Remove Sophos Antivirus 

    3. Restart your Mac 

    4. Double-click the install app you downloaded in step 1 (The file is called savosx_he_r) 

    5. Follow the on-screen prompts until the install is complete   

    Hopefully that will get you back up and running, but if you have any questions don't hesitate to let us know!

    :1021003
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