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Install takes HOURS

Something clearly isn't right. I am doing an install on several computers. As far as I can tell there are no significant differences in the configurations. Using the same install file, one computer has been running for several hours to complete the "Running Executables" portion of the install. There are no error messages being generated, I've killed as many background applications as I can and yet it keeps going and going and going and...

Anyone have a clue?

:1021219


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  • Yes, it is only on one computer.

    Have already killed the process, restarted the computer, ran the uninstall and then started the install process again. The install issue did not change -- still taking time....

    Jul 6 08:20:26 Harry-Chalmers Sophos Installer[9322]: [SMEInstallController.m:209] Installing he version 9.2.7
    Jul 6 08:20:26 Harry-Chalmers Sophos Installer[9322]: [SMEInstallController.m:753] Fresh install of the "he" product.
    Jul 6 08:20:26 Harry-Chalmers Sophos Installer[9322]: [SMEAggregateInstallStrategy.m:71] "installer.prepare.stopProcesses" success: YES
    Jul 6 08:20:26 Harry-Chalmers Sophos Installer[9322]: [SMEAggregateInstallStrategy.m:71] "installer.prepare.removeComponents" success: YES
    Jul 6 08:20:26 Harry-Chalmers Sophos Installer[9322]: [SMEAggregateInstallStrategy.m:71] "installer.prepare.removeKeychains" success: YES
    Jul 6 08:20:26 Harry-Chalmers Sophos Installer[9322]: [SMEAggregateInstallStrategy.m:71] "installer.localPayload.buildPlan" success: YES
    Jul 6 08:20:38 Harry-Chalmers Sophos Installer[9322]: [SMEAggregateInstallStrategy.m:71] "installer.localPayload.cacheManifestComponents" success: YES
    Jul 6 08:20:38 Harry-Chalmers Sophos Installer[9322]: [SMEAggregateInstallStrategy.m:71] "installer.localPayload.remoteRemove" success: YES
    Jul 6 08:20:59 Harry-Chalmers Sophos Installer[9322]: [SMEAggregateInstallStrategy.m:71] "installer.localPayload.installComponents" success: YES
    Jul 6 09:38:50 Harry-Chalmers Sophos Installer[9322]: [SMEAggregateInstallStrategy.m:71] "installer.localPayload.processStart" success: YES
    Jul 6 09:39:00 Harry-Chalmers Sophos Installer[9322]: [SMEAggregateInstallStrategy.m:71] "installer.writeReceipt" success: YES
    Jul 6 09:39:00 Harry-Chalmers Sophos Installer[9322]: [SMEInstallController.m:563] "installer" success: YES
    Jul 6 09:39:00 Harry-Chalmers Sophos Installer[9322]: [SMEInstallController.m:297] Installation complete
    Jul 6 09:58:51 Harry-Chalmers Sophos Installer[541]: [SMEInstallController.m:213] Removing he version 9.2.7
    Jul 6 09:58:52 Harry-Chalmers Sophos Installer[541]: [SMEAggregateInstallStrategy.m:71] "remover.buildRemovePlan" success: YES
    Jul 6 09:59:10 Harry-Chalmers Sophos Installer[541]: [SMEAggregateInstallStrategy.m:71] "remover.processStop" success: YES
    Jul 6 09:59:21 Harry-Chalmers Sophos Installer[541]: [SMEAggregateInstallStrategy.m:71] "remover.removeComponents" success: YES
    Jul 6 09:59:22 Harry-Chalmers Sophos Installer[541]: [SMEAggregateInstallStrategy.m:71] "remover.cleanup.stopProcesses" success: YES
    Jul 6 09:59:22 Harry-Chalmers Sophos Installer[541]: [SMEAggregateInstallStrategy.m:71] "remover.cleanup.removeComponents" success: YES
    Jul 6 09:59:22 Harry-Chalmers Sophos Installer[541]: [SMEAggregateInstallStrategy.m:71] "remover.cleanup.removeKeychains" success: YES
    Jul 6 09:59:22 Harry-Chalmers Sophos Installer[541]: [SMEAggregateInstallStrategy.m:71] "remover.removeReceipt" success: YES
    Jul 6 09:59:22 Harry-Chalmers Sophos Installer[541]: [SMEInstallController.m:563] "remover" success: YES
    Jul 6 10:07:45 Harry-Chalmers Sophos Installer[646]: [SMEInstallController.m:209] Installing he version 9.2.7
    Jul 6 10:07:45 Harry-Chalmers Sophos Installer[646]: [SMEInstallController.m:753] Fresh install of the "he" product.
    Jul 6 10:07:45 Harry-Chalmers Sophos Installer[646]: [SMEAggregateInstallStrategy.m:71] "installer.prepare.stopProcesses" success: YES
    Jul 6 10:07:45 Harry-Chalmers Sophos Installer[646]: [SMEAggregateInstallStrategy.m:71] "installer.prepare.removeComponents" success: YES
    Jul 6 10:07:45 Harry-Chalmers Sophos Installer[646]: [SMEAggregateInstallStrategy.m:71] "installer.prepare.removeKeychains" success: YES
    Jul 6 10:07:45 Harry-Chalmers Sophos Installer[646]: [SMEAggregateInstallStrategy.m:71] "installer.localPayload.buildPlan" success: YES
    Jul 6 10:08:18 Harry-Chalmers Sophos Installer[646]: [SMEAggregateInstallStrategy.m:71] "installer.localPayload.cacheManifestComponents" success: YES
    Jul 6 10:08:18 Harry-Chalmers Sophos Installer[646]: [SMEAggregateInstallStrategy.m:71] "installer.localPayload.remoteRemove" success: YES
    Jul 6 10:09:21 Harry-Chalmers Sophos Installer[646]: [SMEAggregateInstallStrategy.m:71] "installer.localPayload.installComponents" success: YES

    :1021226
Reply
  • Yes, it is only on one computer.

    Have already killed the process, restarted the computer, ran the uninstall and then started the install process again. The install issue did not change -- still taking time....

    Jul 6 08:20:26 Harry-Chalmers Sophos Installer[9322]: [SMEInstallController.m:209] Installing he version 9.2.7
    Jul 6 08:20:26 Harry-Chalmers Sophos Installer[9322]: [SMEInstallController.m:753] Fresh install of the "he" product.
    Jul 6 08:20:26 Harry-Chalmers Sophos Installer[9322]: [SMEAggregateInstallStrategy.m:71] "installer.prepare.stopProcesses" success: YES
    Jul 6 08:20:26 Harry-Chalmers Sophos Installer[9322]: [SMEAggregateInstallStrategy.m:71] "installer.prepare.removeComponents" success: YES
    Jul 6 08:20:26 Harry-Chalmers Sophos Installer[9322]: [SMEAggregateInstallStrategy.m:71] "installer.prepare.removeKeychains" success: YES
    Jul 6 08:20:26 Harry-Chalmers Sophos Installer[9322]: [SMEAggregateInstallStrategy.m:71] "installer.localPayload.buildPlan" success: YES
    Jul 6 08:20:38 Harry-Chalmers Sophos Installer[9322]: [SMEAggregateInstallStrategy.m:71] "installer.localPayload.cacheManifestComponents" success: YES
    Jul 6 08:20:38 Harry-Chalmers Sophos Installer[9322]: [SMEAggregateInstallStrategy.m:71] "installer.localPayload.remoteRemove" success: YES
    Jul 6 08:20:59 Harry-Chalmers Sophos Installer[9322]: [SMEAggregateInstallStrategy.m:71] "installer.localPayload.installComponents" success: YES
    Jul 6 09:38:50 Harry-Chalmers Sophos Installer[9322]: [SMEAggregateInstallStrategy.m:71] "installer.localPayload.processStart" success: YES
    Jul 6 09:39:00 Harry-Chalmers Sophos Installer[9322]: [SMEAggregateInstallStrategy.m:71] "installer.writeReceipt" success: YES
    Jul 6 09:39:00 Harry-Chalmers Sophos Installer[9322]: [SMEInstallController.m:563] "installer" success: YES
    Jul 6 09:39:00 Harry-Chalmers Sophos Installer[9322]: [SMEInstallController.m:297] Installation complete
    Jul 6 09:58:51 Harry-Chalmers Sophos Installer[541]: [SMEInstallController.m:213] Removing he version 9.2.7
    Jul 6 09:58:52 Harry-Chalmers Sophos Installer[541]: [SMEAggregateInstallStrategy.m:71] "remover.buildRemovePlan" success: YES
    Jul 6 09:59:10 Harry-Chalmers Sophos Installer[541]: [SMEAggregateInstallStrategy.m:71] "remover.processStop" success: YES
    Jul 6 09:59:21 Harry-Chalmers Sophos Installer[541]: [SMEAggregateInstallStrategy.m:71] "remover.removeComponents" success: YES
    Jul 6 09:59:22 Harry-Chalmers Sophos Installer[541]: [SMEAggregateInstallStrategy.m:71] "remover.cleanup.stopProcesses" success: YES
    Jul 6 09:59:22 Harry-Chalmers Sophos Installer[541]: [SMEAggregateInstallStrategy.m:71] "remover.cleanup.removeComponents" success: YES
    Jul 6 09:59:22 Harry-Chalmers Sophos Installer[541]: [SMEAggregateInstallStrategy.m:71] "remover.cleanup.removeKeychains" success: YES
    Jul 6 09:59:22 Harry-Chalmers Sophos Installer[541]: [SMEAggregateInstallStrategy.m:71] "remover.removeReceipt" success: YES
    Jul 6 09:59:22 Harry-Chalmers Sophos Installer[541]: [SMEInstallController.m:563] "remover" success: YES
    Jul 6 10:07:45 Harry-Chalmers Sophos Installer[646]: [SMEInstallController.m:209] Installing he version 9.2.7
    Jul 6 10:07:45 Harry-Chalmers Sophos Installer[646]: [SMEInstallController.m:753] Fresh install of the "he" product.
    Jul 6 10:07:45 Harry-Chalmers Sophos Installer[646]: [SMEAggregateInstallStrategy.m:71] "installer.prepare.stopProcesses" success: YES
    Jul 6 10:07:45 Harry-Chalmers Sophos Installer[646]: [SMEAggregateInstallStrategy.m:71] "installer.prepare.removeComponents" success: YES
    Jul 6 10:07:45 Harry-Chalmers Sophos Installer[646]: [SMEAggregateInstallStrategy.m:71] "installer.prepare.removeKeychains" success: YES
    Jul 6 10:07:45 Harry-Chalmers Sophos Installer[646]: [SMEAggregateInstallStrategy.m:71] "installer.localPayload.buildPlan" success: YES
    Jul 6 10:08:18 Harry-Chalmers Sophos Installer[646]: [SMEAggregateInstallStrategy.m:71] "installer.localPayload.cacheManifestComponents" success: YES
    Jul 6 10:08:18 Harry-Chalmers Sophos Installer[646]: [SMEAggregateInstallStrategy.m:71] "installer.localPayload.remoteRemove" success: YES
    Jul 6 10:09:21 Harry-Chalmers Sophos Installer[646]: [SMEAggregateInstallStrategy.m:71] "installer.localPayload.installComponents" success: YES

    :1021226
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