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Sophos anti virus tool won't install - says it's already installed

candycrush

On the Sophos website there is a virus check tool "Sophos Virus Removal Tool.exe". I downloaded it but it won't install on my computer because it says "another version of this product is already installed." It is the correct tool, I have checked the digital signature. I don't have anything on my computer from Sophos so I don't know why it won't install.

I'm using Windows 7 x64. A screenshot of the error message is attached. If you have any ideas please let me know. Thanks

:55960


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    ruckus wrote:

    Years ago there was a handy tool call the Windows Installer Cleanup Utility, however Microsoft no longer support it.  In it's place they do have a 'Fix it' tool.  It's not supported by Sophos as it's a Microsoft tool, but you may want to run it and see if it lists the program and allows it to be removed.

    I do not know what caused the problem. No idea! I took your advice. There was something wrong with the link there is some weird foreign trailing character but once I got rid of that it worked: http://support.microsoft.com/kb/290301

    The fixit tool worked, it found the uninstall entry and gave me the option to uninstall it. I did that and it uninstalled.

    After that I was able to install Sophos Virus Removal Tool. Thanks!

    :56239
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  • 0
    ruckus wrote:

    Years ago there was a handy tool call the Windows Installer Cleanup Utility, however Microsoft no longer support it.  In it's place they do have a 'Fix it' tool.  It's not supported by Sophos as it's a Microsoft tool, but you may want to run it and see if it lists the program and allows it to be removed.

    I do not know what caused the problem. No idea! I took your advice. There was something wrong with the link there is some weird foreign trailing character but once I got rid of that it worked: http://support.microsoft.com/kb/290301

    The fixit tool worked, it found the uninstall entry and gave me the option to uninstall it. I did that and it uninstalled.

    After that I was able to install Sophos Virus Removal Tool. Thanks!

    :56239
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