Issue with Sophos Flashing Tool

RE: Issue with Sophos Flashing Tool

emmosophos — Tue, 07 Jul 2020 00:28:55 GMT

Hello Sowitec,

Thank you for the Case ID, I have left a note, but basically, if you can send them the Logs or the output that would be everything they might need for the escalation.

Regards,

RE: Issue with Sophos Flashing Tool

Sowitec Admin — Mon, 06 Jul 2020 09:39:28 GMT

Hi emmosophos,

I've open a support case, I guess this is the Case ID: [#9982286] Web support query.

Thanks

RE: Issue with Sophos Flashing Tool

emmosophos — Fri, 03 Jul 2020 22:39:25 GMT

Hello Sowitec,

Could you please open a Support Case and send me the Case ID. You can mention this community thread.

Regards,

RE: Issue with Sophos Flashing Tool

Sowitec Admin — Fri, 03 Jul 2020 10:00:32 GMT

Hi emmosophos,

unfortunately, we got the same error:

Faulting application name: Sophos Flashing Tool.exe, version: 1.0.0.0, time stamp: 0x5eeda7c4
Faulting module name: KERNELBASE.dll, version: 10.0.18362.815, time stamp: 0xb89efff3
Exception code: 0xe0434352
Fault offset: 0x000000000003a799
Faulting process id: 0x3104
Faulting application start time: 0x01d6511b6c46b305
Faulting application path: C:\Users\Admin\Desktop\SOPHOS\2020July02\Sophos Flashing Tool.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report Id: 094ed766-aeb2-444e-9c95-593cbcecacec
Faulting package full name:
Faulting package-relative application ID:
============================================================================
Application: Sophos Flashing Tool.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.IO.FileNotFoundException
at System.IO.__Error.WinIOError(Int32, System.String)
at System.IO.FileStream.Init(System.String, System.IO.FileMode, System.IO.FileAccess, Int32, Boolean, System.IO.FileShare, Int32, System.IO.FileOptions, SECURITY_ATTRIBUTES, System.String, Boolean, Boolean, Boolean)
at System.IO.FileStream..ctor(System.String, System.IO.FileMode, System.IO.FileAccess, System.IO.FileShare)
at System.IO.File.OpenRead(System.String)
at SOPHOS.Model.Communication.GetChecksumLocal(System.String, System.Security.Cryptography.HashAlgorithm)
at SOPHOS.Model.Communication.CheckMd5Algorithem(System.String, System.String)
at SOPHOS.Model.Communication.ExtractPacketData(Byte[])
at SOPHOS.Model.Communication.Listener(System.Object)
at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)
at System.Threading.ThreadHelper.ThreadStart(System.Object)
============================================================================

RE: Issue with Sophos Flashing Tool

Sowitec Admin — Fri, 03 Jul 2020 08:06:36 GMT

Hi emmosophos,

Thank you very much. We will test and I will let you know.

Have a nice day.

RE: Issue with Sophos Flashing Tool

emmosophos — Thu, 02 Jul 2020 22:50:30 GMT

Hello Sowitec,

The KB for the Flash Tool has been updated with a new Flash Tool.

Note: The Flashtool is not supported for AP10, AP30, and AP50.

Regards,

RE: Issue with Sophos Flashing Tool

emmosophos — Wed, 01 Jul 2020 00:45:28 GMT

Hello Sowitec,

Thank you for contacting the Sophos Community.

We will follow up internally with our DEV about this and update once we have something.

Regards,

Emmanuel Osorio