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Issue with Sophos Flashing Tool

Sowitec Admin

Hello everyone,

we have an issue with Sophos Flashing Tool. We tried to unbrick an AP15 using the tool from here: https://community.sophos.com/kb/en-us/135236 but everytime when we run it and press on "Connect" it immediately closes and we have the following 2 events in logs:

event ID 1000 Application Error
Faulting application name: Sophos Flashing Tool.exe version 1.0.0.0
Faulting module name: Kernelbase.dll version 10.0.18362.815
Exception code: 0xe0434352

event ID 1026 .NET Runtime

Application: Sophos Flashing Tool.exe
Framework version: v4.0.30319
Description: The process was terminated due to an unhandled exception
Exception Info: System.IO.FileNoteFoundException

the OS is Windows 10 1903 Enterprise, we disable the firewall, turn off the antivirus, and install .NET 4.8  

Should we install definitely NET v4.0.30319 or there is another issue? I thought that with 4.8 it should be working as well.

Thanks in advance 



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  • 0

    Hello Sowitec,

    The KB for the Flash Tool has been updated with a new Flash Tool.

    Note: The Flashtool is not supported for AP10, AP30, and AP50.

    Regards,

     
    Emmanuel (EmmoSophos)
    Technical Team Lead, Global Community Support
    Sophos Support Videos | Product Documentation  |  @SophosSupport  | Sign up for SMS Alerts
    If a post solves your question use the 'Verify Answer' link.
  • 0 in reply to emmosophos

    Hi emmosophos,

    unfortunately, we got the same error:

    Faulting application name: Sophos Flashing Tool.exe, version: 1.0.0.0, time stamp: 0x5eeda7c4
    Faulting module name: KERNELBASE.dll, version: 10.0.18362.815, time stamp: 0xb89efff3
    Exception code: 0xe0434352
    Fault offset: 0x000000000003a799
    Faulting process id: 0x3104
    Faulting application start time: 0x01d6511b6c46b305
    Faulting application path: C:\Users\Admin\Desktop\SOPHOS\2020July02\Sophos Flashing Tool.exe
    Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
    Report Id: 094ed766-aeb2-444e-9c95-593cbcecacec
    Faulting package full name:
    Faulting package-relative application ID:
    ============================================================================
    Application: Sophos Flashing Tool.exe
    Framework Version: v4.0.30319
    Description: The process was terminated due to an unhandled exception.
    Exception Info: System.IO.FileNotFoundException
    at System.IO.__Error.WinIOError(Int32, System.String)
    at System.IO.FileStream.Init(System.String, System.IO.FileMode, System.IO.FileAccess, Int32, Boolean, System.IO.FileShare, Int32, System.IO.FileOptions, SECURITY_ATTRIBUTES, System.String, Boolean, Boolean, Boolean)
    at System.IO.FileStream..ctor(System.String, System.IO.FileMode, System.IO.FileAccess, System.IO.FileShare)
    at System.IO.File.OpenRead(System.String)
    at SOPHOS.Model.Communication.GetChecksumLocal(System.String, System.Security.Cryptography.HashAlgorithm)
    at SOPHOS.Model.Communication.CheckMd5Algorithem(System.String, System.String)
    at SOPHOS.Model.Communication.ExtractPacketData(Byte[])
    at SOPHOS.Model.Communication.Listener(System.Object)
    at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
    at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
    at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)
    at System.Threading.ThreadHelper.ThreadStart(System.Object)
    ============================================================================

  • 0 in reply to Sowitec Admin

    Hello Sowitec,

    Could you please open a Support Case and send me the Case ID. You can mention this community thread.

    Regards,

     
    Emmanuel (EmmoSophos)
    Technical Team Lead, Global Community Support
    Sophos Support Videos | Product Documentation  |  @SophosSupport  | Sign up for SMS Alerts
    If a post solves your question use the 'Verify Answer' link.
  • 0 in reply to emmosophos

    Hi emmosophos,

    I've open a support case, I guess this is the Case ID: [#9982286] Web support query.

    Thanks

  • 0 in reply to Sowitec Admin

    Hello Sowitec,

    Thank you for the Case ID, I have left a note, but basically, if you can send them the Logs or the output that would be everything they might need for the escalation.

    Regards,

     
    Emmanuel (EmmoSophos)
    Technical Team Lead, Global Community Support
    Sophos Support Videos | Product Documentation  |  @SophosSupport  | Sign up for SMS Alerts
    If a post solves your question use the 'Verify Answer' link.
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