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Sophos Anti-Virus for Linux, SAV Dynamix Interface and Amavis-new on Ubuntu 16.04

My amavis.new log gives me this every time an incoming or outgoing email message is handeled:

May 18 14:46:58 localhost amavis[26080]: (26080-08) (!)run_av (Sophie) FAILED - unexpected , output="-1\n"
May 18 14:46:58 localhost amavis[26080]: (26080-08) (!)Sophie av-scanner FAILED: CODE(0x2e93a28) unexpected , output="-1\n" at (eval 100) line 905.

My savdid.log has these related lines:

200518:145313 [5EBDB9B8] 00038400 New connection
To: /var/run/savdid/savdid.sock From User (115, 125), process 26079
200518:145313 [5EBDB9B8] 00038402 New session
200518:145513 [5EBDB9B8] 00038403 Session ended
200518:145513 [5EBDB9B8] 00038401 Connection ended
To: /var/run/savdid/savdid.sock From User (115, 125), process 26079

The error is thrown right after "200518:145313 [5EBDB9B8] 00038402 New session"

Sophos-AV version is 5.63.0 and SAVDI version is 2.6.0. Is there a way to debug this further to see what is going on?

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0 Shweta over 4 years ago

Hi duckAsylum

This would need a proper investigation to resolve, Could you please change loglevel default 0 loglevel=2 and restart SAV-DI. After this when the issue re-occurs, logs would be more helpful.

The loglevel is set in /usr/local/savdi/savdid.conf which is the SAV-DI configuration file.

The log location is also set there - /var/tmp/savdi/log/ - default logging directory. Kindly check this user manual for more information.

Shweta

Community Support Engineer | Sophos Technical Support
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0 duckAsylum over 4 years ago in reply to Shweta

Thanks for the answer! I have this done already when I installed SAVDI and Sophos-AV in 2018. The log files show the same pattern - new connection to socket, new session, delay, session ended, connection ended to socket. Nothing more. In the SAV Interface Developer Toolkit manual I can see some performance test done with with various benchmark programs/scripts - is it possible to get my hands on those to test the socket and rule out SAVDI as the problem and look at amavis-new more closely?
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0 Shweta over 4 years ago in reply to duckAsylum

Hi duckAsylum

I checked this with my team and in order to further investigate we will need in-depth troubleshooting. You can try the performance test as mentioned in the article if you have the license you can open a support case for further investigation.

Shweta

Community Support Engineer | Sophos Technical Support
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0 duckAsylum over 4 years ago in reply to Shweta

I am running the free version and I doubt it will be feasible for me to buy a license just to debug a problem. I will check with local vendors just in case to see what the price range is (another company which is too afraid to list public prices). Too bad Sophos Anti-Virus for Linux needs to be "anally probed" to debug a simple but non informative error message.
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0 duckAsylum over 4 years ago in reply to Shweta

I am running the free version and I doubt it will be feasible for me to buy a license just to debug a problem. I will check with local vendors just in case to see what the price range is (another company which is too afraid to list public prices). Too bad Sophos Anti-Virus for Linux needs to be "anally probed" to debug a simple but non informative error message.
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