Hi,
I have installed SAV 9 from the Sophos web site (free version for stand alone CentOS PC)
I do not use any Central management system only Stand alone Anti virus without any MGT system.
I do not have user/pass(licesne) as this is free version only the Sophos ID i have create via Sophos website
When come to update the anti virus i get the following error (i have access to the internet)
^root@B100:/opt/sophos-av/install/bin# /opt/sophos-av/install/bin/savupdate
Failed to download 'sdds:SOPHOS': invalid authentication. Please check PrimaryUpdateUsername and PrimaryUpdatePassword.
Failed to update from primary update source. Redirecting to secondary update source.
Failed to download 'sdds:SOPHOS': invalid authentication. Please check SecondaryUpdateUsername and SecondaryUpdatePassword.
Failed to replicate from all update sources
root@B100:/opt/sophos-av/install/bin# /opt/sophos-av/install/bin/savupdate --debug
2019-07-29 11:19:11,554 DEBUG savupdate.util.Logger: Logging to /opt/sophos-av/install/log/savupdate-debug.log
2019-07-29 11:19:12,187 INFO savupdate.util.Logger: Update to include '*' priority 10
2019-07-29 11:19:12,188 INFO savupdate.util.Logger: Update to exclude 'sav-*' priority 20
2019-07-29 11:19:12,188 INFO savupdate.util.Logger: Update to exclude 'sdf.xml' priority 20
2019-07-29 11:19:12,188 INFO savupdate.util.Logger: Update to include 'sav-linux/licence*' priority 30
2019-07-29 11:19:12,188 INFO savupdate.util.Logger: Update to include 'sav-linux/manifest.dat' priority 30
2019-07-29 11:19:12,188 INFO savupdate.util.Logger: Update to include 'sav-linux/manifest.spec' priority 30
2019-07-29 11:19:12,188 INFO savupdate.util.Logger: Update to include 'sav-linux/cidsync.upd' priority 30
2019-07-29 11:19:12,188 INFO savupdate.util.Logger: Update to include 'sav-linux/common/*' priority 30
2019-07-29 11:19:12,188 INFO savupdate.util.Logger: Update to include 'sav-linux/x86/*' priority 30
2019-07-29 11:19:12,188 INFO savupdate.util.Logger: Update to include 'uncdownload/*' priority 20
2019-07-29 11:19:12,189 INFO savupdate.util.Logger: Update to exclude 'talpa/*' priority 20
2019-07-29 11:19:12,189 INFO savupdate.util.Logger: Update to include 'talpa/talpa-srcpack.tar.gz' priority 30
2019-07-29 11:19:12,189 INFO savupdate.util.Logger: Update to include 'talpa/manifest.dat' priority 30
2019-07-29 11:19:12,189 INFO savupdate.util.Logger: Update to include 'talpa/cidsync.upd' priority 30
2019-07-29 11:19:12,189 INFO savupdate.util.Logger: Update to include 'talpa/copying' priority 30
2019-07-29 11:19:12,189 INFO savupdate.util.Logger: Update to include 'talpa/talpa-centos/combined.tgz' priority 30
2019-07-29 11:19:12,189 INFO savupdate.util.Logger: Update to include 'talpa/talpa-centos/talpa-binpack-centos-x86_64-3.10.0-514.10.2.el7.x86_64-1smpfrimar3000405utc2017.tar.gz' priority 30
2019-07-29 11:19:12,189 INFO savupdate.util.Logger: Update to include 'talpa/talpa-centos/talpa-binpack-centos-x86_64-3.10.0-514.10.2.el7.x86_64.tar.gz' priority 30
2019-07-29 11:19:12,189 INFO savupdate.util.Logger: Update to exclude 'sav-linux/x86/32/*' priority 40
2019-07-29 11:19:12,189 INFO savupdate.util.Logger: Update to exclude 'uncdownload/32/*' priority 40
2019-07-29 11:19:12,190 DEBUG savupdate.Updater: Scheduled Update: Day=None, Time=None, supplementOnly=False
2019-07-29 11:19:12,190 DEBUG savupdate.sdds.SddsUpdater: Syncing both products and supplements because source changed: None vs. SOPHOS
2019-07-29 11:19:12,190 WARNING savupdate.util.Logger: SDDS_UPDATE_SOURCE_IS SOPHOS
2019-07-29 11:19:12,191 INFO savupdate.sdds.SddsUpdater: Setting default Sophos Aliases
2019-07-29 11:19:12,194 DEBUG savupdate.util.Logger: This system is SAV10 capable
This system is SAV10 capable
2019-07-29 11:19:12,194 DEBUG savupdate.sdds.SddsUpdater: No update caches configured
2019-07-29 11:19:12,194 DEBUG savupdate.sdds.SddsUpdater: Updating using HTTPS
2019-07-29 11:19:12,226 DEBUG savupdate.sdds.SddsUpdater: Adding update source: direct [HTTPS]
2019-07-29 11:19:13,535 INFO savupdate.sdds.SddsUpdater: Trying alternative proxies
2019-07-29 11:19:13,556 INFO savupdate.sdds.SddsUpdater: Trying HTTP instead
2019-07-29 11:19:13,577 DEBUG savupdate.sdds.SddsUpdater: Adding update source: direct [HTTP]
2019-07-29 11:19:14,613 INFO savupdate.sdds.SddsUpdater: Trying HTTP over alternative proxies
2019-07-29 11:19:14,634 DEBUG savupdate.util.Logger: read_remote_metadata failed: result=5
read_remote_metadata failed: result=5
2019-07-29 11:19:14,634 DEBUG savupdate.util.Logger: error_details: Failed to authenticate
error_details: Failed to authenticate
2019-07-29 11:19:14,634 DEBUG savupdate.util.Logger: log_entry: [E19127] Couldn't find DCI for user. URL was: dci.sophosupd.com/.../
log_entry: [E19127] Couldn't find DCI for user. URL was: dci.sophosupd.com/.../
2019-07-29 11:19:14,634 DEBUG savupdate.util.Logger: log_entry: [I31036] No proxy was used.
log_entry: [I31036] No proxy was used.
2019-07-29 11:19:14,634 DEBUG savupdate.util.Logger: log_entry: [E19127] Couldn't find DCI for user. URL was: dci.sophosupd.net/.../
log_entry: [E19127] Couldn't find DCI for user. URL was: dci.sophosupd.net/.../
2019-07-29 11:19:14,634 DEBUG savupdate.util.Logger: log_entry: [I31036] No proxy was used.
log_entry: [I31036] No proxy was used.
2019-07-29 11:19:14,635 DEBUG savupdate.util.Logger: log_entry: [E75373] Ran out of sophos aliases for this update source
log_entry: [E75373] Ran out of sophos aliases for this update source
2019-07-29 11:19:14,635 DEBUG savupdate.util.Logger: log_entry: [E19127] Couldn't find DCI for user. URL was: dci.sophosupd.com/.../
log_entry: [E19127] Couldn't find DCI for user. URL was: dci.sophosupd.com/.../
2019-07-29 11:19:14,635 DEBUG savupdate.util.Logger: log_entry: [I31036] No proxy was used.
log_entry: [I31036] No proxy was used.
2019-07-29 11:19:14,635 DEBUG savupdate.util.Logger: log_entry: [E19127] Couldn't find DCI for user. URL was: dci.sophosupd.net/.../
log_entry: [E19127] Couldn't find DCI for user. URL was: dci.sophosupd.net/.../
2019-07-29 11:19:14,635 DEBUG savupdate.util.Logger: log_entry: [I31036] No proxy was used.
log_entry: [I31036] No proxy was used.
2019-07-29 11:19:14,635 DEBUG savupdate.util.Logger: log_entry: [E75373] Ran out of sophos aliases for this update source
log_entry: [E75373] Ran out of sophos aliases for this update source
2019-07-29 11:19:14,635 DEBUG savupdate.util.Logger: log_entry: [E54187] Couldn't find DCI for user. URL was: dci.sophosupd.net/.../
log_entry: [E54187] Couldn't find DCI for user. URL was: dci.sophosupd.net/.../
2019-07-29 11:19:14,635 DEBUG savupdate.util.Logger: error_details: Failed to authenticate
error_details: Failed to authenticate
2019-07-29 11:19:14,636 DEBUG savupdate.util.Logger: log_entry: [E19127] Couldn't find DCI for user. URL was: dci.sophosupd.com/.../
log_entry: [E19127] Couldn't find DCI for user. URL was: dci.sophosupd.com/.../
2019-07-29 11:19:14,636 DEBUG savupdate.util.Logger: log_entry: [I31036] No proxy was used.
log_entry: [I31036] No proxy was used.
2019-07-29 11:19:14,636 DEBUG savupdate.util.Logger: log_entry: [E19127] Couldn't find DCI for user. URL was: dci.sophosupd.net/.../
log_entry: [E19127] Couldn't find DCI for user. URL was: dci.sophosupd.net/.../
2019-07-29 11:19:14,636 DEBUG savupdate.util.Logger: log_entry: [I31036] No proxy was used.
log_entry: [I31036] No proxy was used.
2019-07-29 11:19:14,636 DEBUG savupdate.util.Logger: log_entry: [E75373] Ran out of sophos aliases for this update source
log_entry: [E75373] Ran out of sophos aliases for this update source
2019-07-29 11:19:14,636 DEBUG savupdate.util.Logger: log_entry: [E19127] Couldn't find DCI for user. URL was: dci.sophosupd.com/.../
log_entry: [E19127] Couldn't find DCI for user. URL was: dci.sophosupd.com/.../
2019-07-29 11:19:14,636 DEBUG savupdate.util.Logger: log_entry: [I31036] No proxy was used.
log_entry: [I31036] No proxy was used.
2019-07-29 11:19:14,636 DEBUG savupdate.util.Logger: log_entry: [E19127] Couldn't find DCI for user. URL was: dci.sophosupd.net/.../
log_entry: [E19127] Couldn't find DCI for user. URL was: dci.sophosupd.net/.../
2019-07-29 11:19:14,636 DEBUG savupdate.util.Logger: log_entry: [I31036] No proxy was used.
log_entry: [I31036] No proxy was used.
2019-07-29 11:19:14,637 DEBUG savupdate.util.Logger: log_entry: [E75373] Ran out of sophos aliases for this update source
log_entry: [E75373] Ran out of sophos aliases for this update source
2019-07-29 11:19:14,637 DEBUG savupdate.util.Logger: log_entry: [E54187] Couldn't find DCI for user. URL was: dci.sophosupd.net/.../
log_entry: [E54187] Couldn't find DCI for user. URL was: dci.sophosupd.net/.../
2019-07-29 11:19:14,637 ERROR savupdate.Updater: BadAuthenticationError
Traceback (most recent call last):
File "Updater.py", line 179, in tryUpdate
File "Updater.py", line 147, in update
File "SddsUpdater.py", line 784, in update
File "SddsUpdater.py", line 934, in __update
File "SDDSResult.py", line 92, in throwOnError
BadHostCredentialsException: BadHostCredentialsException for sdds:SOPHOS
2019-07-29 11:19:14,637 DEBUG savupdate.util.Logger: BAD-PRIMARY-AUTHENTICATION sdds:SOPHOS
Failed to download 'sdds:SOPHOS': invalid authentication. Please check PrimaryUpdateUsername and PrimaryUpdatePassword.
2019-07-29 11:19:14,637 DEBUG savupdate.util.Logger: SECONDARY-REPORT-AS-ERROR
Failed to update from primary update source. Redirecting to secondary update source.
2019-07-29 11:19:14,638 DEBUG savupdate.Updater: Scheduled Update: Day=None, Time=None, supplementOnly=False
2019-07-29 11:19:14,638 DEBUG savupdate.sdds.SddsUpdater: Syncing both products and supplements because source changed: None vs. SOPHOS
2019-07-29 11:19:14,638 WARNING savupdate.util.Logger: SDDS_UPDATE_SOURCE_IS SOPHOS
2019-07-29 11:19:14,638 INFO savupdate.sdds.SddsUpdater: Setting default Sophos Aliases
2019-07-29 11:19:14,642 DEBUG savupdate.util.Logger: This system is SAV10 capable
This system is SAV10 capable
2019-07-29 11:19:14,642 DEBUG savupdate.sdds.SddsUpdater: No update caches configured
2019-07-29 11:19:14,642 DEBUG savupdate.sdds.SddsUpdater: Updating using HTTPS
2019-07-29 11:19:14,643 DEBUG savupdate.sdds.SddsUpdater: Adding update source: direct [HTTPS]
2019-07-29 11:19:15,680 INFO savupdate.sdds.SddsUpdater: Trying alternative proxies
2019-07-29 11:19:15,680 INFO savupdate.sdds.SddsUpdater: Trying HTTP instead
2019-07-29 11:19:15,681 DEBUG savupdate.sdds.SddsUpdater: Adding update source: direct [HTTP]
2019-07-29 11:19:16,570 INFO savupdate.sdds.SddsUpdater: Trying HTTP over alternative proxies
2019-07-29 11:19:16,571 DEBUG savupdate.util.Logger: read_remote_metadata failed: result=5
read_remote_metadata failed: result=5
2019-07-29 11:19:16,571 DEBUG savupdate.util.Logger: error_details: Failed to authenticate
error_details: Failed to authenticate
2019-07-29 11:19:16,571 DEBUG savupdate.util.Logger: log_entry: [E19127] Couldn't find DCI for user. URL was: dci.sophosupd.com/.../
log_entry: [E19127] Couldn't find DCI for user. URL was: dci.sophosupd.com/.../
2019-07-29 11:19:16,571 DEBUG savupdate.util.Logger: log_entry: [I31036] No proxy was used.
log_entry: [I31036] No proxy was used.
2019-07-29 11:19:16,571 DEBUG savupdate.util.Logger: log_entry: [E19127] Couldn't find DCI for user. URL was: dci.sophosupd.net/.../
log_entry: [E19127] Couldn't find DCI for user. URL was: dci.sophosupd.net/.../
2019-07-29 11:19:16,571 DEBUG savupdate.util.Logger: log_entry: [I31036] No proxy was used.
log_entry: [I31036] No proxy was used.
2019-07-29 11:19:16,572 DEBUG savupdate.util.Logger: log_entry: [E75373] Ran out of sophos aliases for this update source
log_entry: [E75373] Ran out of sophos aliases for this update source
2019-07-29 11:19:16,572 DEBUG savupdate.util.Logger: log_entry: [E19127] Couldn't find DCI for user. URL was: dci.sophosupd.com/.../
log_entry: [E19127] Couldn't find DCI for user. URL was: dci.sophosupd.com/.../
2019-07-29 11:19:16,572 DEBUG savupdate.util.Logger: log_entry: [I31036] No proxy was used.
log_entry: [I31036] No proxy was used.
2019-07-29 11:19:16,572 DEBUG savupdate.util.Logger: log_entry: [E19127] Couldn't find DCI for user. URL was: dci.sophosupd.net/.../
log_entry: [E19127] Couldn't find DCI for user. URL was: dci.sophosupd.net/.../
2019-07-29 11:19:16,572 DEBUG savupdate.util.Logger: log_entry: [I31036] No proxy was used.
log_entry: [I31036] No proxy was used.
2019-07-29 11:19:16,572 DEBUG savupdate.util.Logger: log_entry: [E75373] Ran out of sophos aliases for this update source
log_entry: [E75373] Ran out of sophos aliases for this update source
2019-07-29 11:19:16,572 DEBUG savupdate.util.Logger: log_entry: [E54187] Couldn't find DCI for user. URL was: dci.sophosupd.net/.../
log_entry: [E54187] Couldn't find DCI for user. URL was: dci.sophosupd.net/.../
2019-07-29 11:19:16,572 DEBUG savupdate.util.Logger: error_details: Failed to authenticate
error_details: Failed to authenticate
2019-07-29 11:19:16,573 DEBUG savupdate.util.Logger: log_entry: [E19127] Couldn't find DCI for user. URL was: dci.sophosupd.com/.../
log_entry: [E19127] Couldn't find DCI for user. URL was: dci.sophosupd.com/.../
2019-07-29 11:19:16,573 DEBUG savupdate.util.Logger: log_entry: [I31036] No proxy was used.
log_entry: [I31036] No proxy was used.
2019-07-29 11:19:16,573 DEBUG savupdate.util.Logger: log_entry: [E19127] Couldn't find DCI for user. URL was: dci.sophosupd.net/.../
log_entry: [E19127] Couldn't find DCI for user. URL was: dci.sophosupd.net/.../
2019-07-29 11:19:16,573 DEBUG savupdate.util.Logger: log_entry: [I31036] No proxy was used.
log_entry: [I31036] No proxy was used.
2019-07-29 11:19:16,573 DEBUG savupdate.util.Logger: log_entry: [E75373] Ran out of sophos aliases for this update source
log_entry: [E75373] Ran out of sophos aliases for this update source
2019-07-29 11:19:16,573 DEBUG savupdate.util.Logger: log_entry: [E19127] Couldn't find DCI for user. URL was: dci.sophosupd.com/.../
log_entry: [E19127] Couldn't find DCI for user. URL was: dci.sophosupd.com/.../
2019-07-29 11:19:16,573 DEBUG savupdate.util.Logger: log_entry: [I31036] No proxy was used.
log_entry: [I31036] No proxy was used.
2019-07-29 11:19:16,573 DEBUG savupdate.util.Logger: log_entry: [E19127] Couldn't find DCI for user. URL was: dci.sophosupd.net/.../
log_entry: [E19127] Couldn't find DCI for user. URL was: dci.sophosupd.net/.../
2019-07-29 11:19:16,573 DEBUG savupdate.util.Logger: log_entry: [I31036] No proxy was used.
log_entry: [I31036] No proxy was used.
2019-07-29 11:19:16,574 DEBUG savupdate.util.Logger: log_entry: [E75373] Ran out of sophos aliases for this update source
log_entry: [E75373] Ran out of sophos aliases for this update source
2019-07-29 11:19:16,574 DEBUG savupdate.util.Logger: log_entry: [E54187] Couldn't find DCI for user. URL was: dci.sophosupd.net/.../
log_entry: [E54187] Couldn't find DCI for user. URL was: dci.sophosupd.net/.../
2019-07-29 11:19:16,574 ERROR savupdate.Updater: BadAuthenticationError
Traceback (most recent call last):
File "Updater.py", line 179, in tryUpdate
File "Updater.py", line 147, in update
File "SddsUpdater.py", line 784, in update
File "SddsUpdater.py", line 934, in __update
File "SDDSResult.py", line 92, in throwOnError
BadHostCredentialsException: BadHostCredentialsException for sdds:SOPHOS
2019-07-29 11:19:16,574 DEBUG savupdate.util.Logger: BAD-SECONDARY-AUTHENTICATION sdds:SOPHOS
Failed to download 'sdds:SOPHOS': invalid authentication. Please check SecondaryUpdateUsername and SecondaryUpdatePassword.
2019-07-29 11:19:16,574 DEBUG savupdate.util.Logger: ALL_UPDATE_SOURCES_FAILED
Failed to replicate from all update sources
2019-07-29 11:19:16,575 DEBUG savupdate.Updater: Successfully reported update to savd
root@BWhost100:/opt/sophos-av/install/bin# /opt/sophos-av/install/bin/savsetup
Welcome to Sophos Anti-Virus interactive configuration
[1] Display update configuration
Configure primary update source:
[2] From Sophos
[3] From own server
Configure secondary update source:
[4] From Sophos
[5] From own server
[q] Quit
What do you want to do? [1]
> 1
Primary update source address = sophos:
Primary update cache path = /opt/sophos-av/install/update/cache/Primary
Primary update source username = nash7683@gmail.com
Primary update source password = ********
Update period minute = 60
Secondary update source address = sophos:
Secondary update cache path = /opt/sophos-av/install/update/cache/Secondary
Secondary update source username = nash7683@gmail.com
Secondary update source password = ********
[1] Display update configuration
Configure primary update source:
[2] From Sophos
[3] From own server
Configure secondary update source:
[4] From Sophos
[5] From own server
[q] Quit
What do you want to do? [1]
>
Can you please advise what is missing or why does in not working?
Thanks in advance.
Regards,
Nash
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