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How to satisfy a recurrent 'Security and Privacy' pop-up?

Hello,

I'm a new member. Joined because I've been clicking ignore for too long on an annoying pop-up and am hoping to actually solve it now. The pop-up states:

 

Sophos Endpoint

You need to change your 'Security & Privacy' settings in order to protect this computer.

Click 'Open Security & Privacy' and then click 'Allow' within the next screen.

 

In theory the next step is easy ... except there is no "Allow" option at the next screen. And so I am left with no choice but to repetitively hit "Close" to ignore the pop-up. I run 10.13.6 (High Sierra) on a 2018 MBPro, in case that helps anyone lead me to an alternative solution.

Thank you in advance for your time and attention.

~Dave 



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  • Terrible experience that this comes up at all, and that the resolution is to have users go through a giant list of steps that may or may not work. Unacceptable UX, totally missing the point of experience design. Don't have time for this. Going to remove the tool and find someone that understands time is valuable, and empathizes with the customer. 

  • Doh just got the prompt again... ugh...  I guess that did not fix it.  :(

     

  • Hi Kyle,

    Thanks for letting me know this worked out for you.  I've updated the steps in my post.

  • Thanks MEric for the steps.  This seemed to work and I am not seeing the pop up.

    One minor adjustment to your steps - after step 8 you have to restart and boot back into Recovery (Command-R) again to run the crsutil enable command.   

  • Hi all,

    Try the following on your Mac to see if the issue still occurs:

    1. Restart your Mac
    2. Before OS X starts up, hold down Command-R and keep it held down until you see an Apple icon and a progress bar. Release. This boots you into Recovery
    3. From the Utilities menu, select Terminal
    4. At the prompt type exactly the following and then press Return: csrutil disable
    5. Terminal should display a message that SIP was disabled
    6. From the  menu, select Restart.
    7. Open Security & Privacy in the Apple System Preferences window
    8. Sophos should now show up near the bottom of the window.  Click Allow
    9. Restart your Mac
    10. Before OS X starts up, hold down Command-R and keep it held down until you see an Apple icon and a progress bar. Release. This boots you into Recovery
    11. From the Utilities menu, select Terminal
    12. At the prompt type exactly the following and then press Return: csrutil enable
    13. Terminal should display a message that SIP was enabled
    14. From the  menu, select Restart.
  • Hello everyone including Gowtham Mani. I'm glad we are forming a community around this issue. I believe we have identified a durable problem that only Sophos can solve. Please tell us whatever it will take to end this inanity. I am particularly concerned by the recent comment that fully deleting the Sophos app did not end the issue. 

    I have attempted to follow the protocols previously posted here. Both the "Terminal"-based and "System Preferences -> Security & Privacy" protocols have only ever failed for me. I need a new solution, preferably one that Sophos and Gowtham Mani are quite confident about.

    Please begin to prioritize this problem. Without embellishment, your product has been a nightmare for us.

    Thank you,

    Dave

  • Hi,

     

    Joined just to log my own problem with this issue.  It's really incredibly annoying.  Even after deleting the app this message still keeps appearing very regularly and often.  The issue is the exact same as described above.  I'm using MBP 2019 with Mojave 10.14.5.  Answers please!!

     

    Thanks.

  • This is the free version.  And like all the other users here there is no "Allow" button to hit as directed.   This is happening on my wife's Macbook Pro running the current fully patched OS and the latest version of Sophos.   It has been doing this for many months and finally got really annoying.  If you use the machine continuously it will pop up with this Sophos error roughly every half hour.

  • I too am having this problem.  Do not have an allow button on my Privacy and Security settings.  I added the Sophos program to my list of programs that has access, but that has not turned off the Security and Privacy pop up either.

  • Hi  

    If none of the above-mentioned suggestions helped you fix the issue, please open a support case with our Home team if you are using Sophos Home Premium. 

    If you are using the free version, please DM your account details so that I can look into it.

    Regards,

    Gowtham Mani
    Community Support Engineer | Sophos Technical Support

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