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How to satisfy a recurrent 'Security and Privacy' pop-up?

Hello,

I'm a new member. Joined because I've been clicking ignore for too long on an annoying pop-up and am hoping to actually solve it now. The pop-up states:

 

Sophos Endpoint

You need to change your 'Security & Privacy' settings in order to protect this computer.

Click 'Open Security & Privacy' and then click 'Allow' within the next screen.

 

In theory the next step is easy ... except there is no "Allow" option at the next screen. And so I am left with no choice but to repetitively hit "Close" to ignore the pop-up. I run 10.13.6 (High Sierra) on a 2018 MBPro, in case that helps anyone lead me to an alternative solution.

Thank you in advance for your time and attention.

~Dave 



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  • Hi all,

    Try the following on your Mac to see if the issue still occurs:

    1. Restart your Mac
    2. Before OS X starts up, hold down Command-R and keep it held down until you see an Apple icon and a progress bar. Release. This boots you into Recovery
    3. From the Utilities menu, select Terminal
    4. At the prompt type exactly the following and then press Return: csrutil disable
    5. Terminal should display a message that SIP was disabled
    6. From the  menu, select Restart.
    7. Open Security & Privacy in the Apple System Preferences window
    8. Sophos should now show up near the bottom of the window.  Click Allow
    9. Restart your Mac
    10. Before OS X starts up, hold down Command-R and keep it held down until you see an Apple icon and a progress bar. Release. This boots you into Recovery
    11. From the Utilities menu, select Terminal
    12. At the prompt type exactly the following and then press Return: csrutil enable
    13. Terminal should display a message that SIP was enabled
    14. From the  menu, select Restart.
  • Thanks MEric for the steps.  This seemed to work and I am not seeing the pop up.

    One minor adjustment to your steps - after step 8 you have to restart and boot back into Recovery (Command-R) again to run the crsutil enable command.   

  • Hi Kyle,

    Thanks for letting me know this worked out for you.  I've updated the steps in my post.

  • Doh just got the prompt again... ugh...  I guess that did not fix it.  :(

     

Reply Children
  • Terrible experience that this comes up at all, and that the resolution is to have users go through a giant list of steps that may or may not work. Unacceptable UX, totally missing the point of experience design. Don't have time for this. Going to remove the tool and find someone that understands time is valuable, and empathizes with the customer.