Is there a way to temporarily turn off or disable the program?
Also is there a way to allow certain apps to bypass being checked as it seems my computer is sluggish since installing sophos
this can be done in Preferences -> On-access Scanning. Note that Excluded Items lets you exclude files and folders, not specifically an app (if it is not self-contained - just mentioning it as the term app is often used ambiguously) and the files it accesses. Please see the Help for details.
Do you know of anything that would make computer slow down after downloading program?
Yes, I think so: when the software is first installed it will run through your entire filestore to check that you have no known viruses. This will naturally take quite a long while. However, once it has done this - and you are declared clean - it will only need to check new files being down-loaded, which takes next to no time at all. Of course, if you attach external file stores (external discs for backing up, say) it will also go through those to check them...
I can't find "preferences" on my Windows 7. Any suggestions?
Hi Chris Ashurst,
You can find the details on how to add an exception on Windows and Mac in the following KBA.
Setting scan exceptions - Sophos Home.
Gowtham ManiCommunity Support Engineer | Sophos Technical Support Knowledge Base | @SophosSupport | Sign up for SMS AlertsIf a post solves your question use the 'This helped me' link.
Hi hamid fidel
Would you please suggest if you are using Sophos Home or Sophos Endpoint managed via Sophos Central?