sophos flash tool not working

Question

Hi refering to this below KB i tried this flash tool on win7 & win 10 PC but in both the cases this flash tool detect the units and stops working ...not able to run flash 
 
 support.sophos.com/.../KB-000039314

emmosophos · Answer

Hello Amit, 
 Thank you for contacting the Sophos Community. 
 Make sure you&rsquo;re selecting the correct port. 
 These are the possible reasons why an access point can't connect to the flash tool: 
 
 If the tool isn&rsquo;t displaying your access point, either the access point isn&rsquo;t bricked, or the wrong network interface was chosen. 
 In some APs, if the Device Type is missing, the AP would try to look for the ".uimage" file without the model name to the Flash Tool. The workaround is to open that specific access point model firmware file using "notepad++" and save the file as ".uimage" with the file filter "*.*" in the "Firmware" folder. 
 
 I would have to relay your question internally about the location of the uimage for APX320x 
 Regards,

sophos flash tool not working

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