I've not long updated my Mac to Big Sur and had to uninstall Sophos Home Premium. I've tried to re-install it, however, I appear to no longer have access to my account/dashboard/etc. I have tried password resets a few times, now they don't appear to be coming through (checked junk folder nothing their/received/etc). I've tried to re-register my account, however, the email address is already registered (as I expected as its me!).
I don't have access to help features such as live chat and can't appear to figure out a way of getting in touch with Sophos via email, etc.,
How do I get the account back so I can re-install Sophos Home Premium? my product is still licensed until February 2021 at which point I plan to renew (or did!)
Thank you ...
Thank you for contacting the Sophos Community!
Please make sure you are accessing via https://my.sophos.com/en-us/login/ and double-check your Spam folder.
For the issues you are mentioning please…
For the issues you are mentioning please try the following KBs
I forgot my Sophos Home Account
https://support.home.sophos.com/hc/en-us/articles/115005418846-I-forgot-my-Sophos-Home-account-password (Make sure you are whitelisting the following sender)
Note: This email will come from firstname.lastname@example.org . If you do not receive this email, it was likely intercepted by a spam/junk mail filter. Check your spam/junk mail AND check your junk mail settings. You can also whitelist email@example.com per your email providers' settings.
Downloading Sophos Home
Support for macOS 11- Big Sur