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Sophos detected a Mal/RarMal-B and couldn't automatically remove it - how do I get rid of it?

Sophos detected a Mal/RarMal-B and couldn't automatically remove it - how do I get rid of it? I found the file path and trashed the file and emptied the trash - is that enough?

Any advice would be greatly appreciated!



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  • Hi  

    That should be enough but please run the full scan on the system. 

    Would you please suggest which Sophos AV you are using - Sophos central managed or Sophos Enterprise console or Sophos Home?

    Regards,

    Jasmin
    Community Support Engineer | Sophos Support

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  • Thanks! I'm running another scan so hopefully everything is okay. I'm using Sophos Home.

    Also, is there a way to get detail on issues found? During my previous scan Sophos said it found a few other issues (no files with detections, 6 issues found) but I wasn't able to get details on them (I have my settings set to cleanup and delete if cleanup isn't possible).

     

    Thanks again!

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  • Thanks! I'm running another scan so hopefully everything is okay. I'm using Sophos Home.

    Also, is there a way to get detail on issues found? During my previous scan Sophos said it found a few other issues (no files with detections, 6 issues found) but I wasn't able to get details on them (I have my settings set to cleanup and delete if cleanup isn't possible).

     

    Thanks again!

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