Sophos detected a Mal/RarMal-B and couldn't automatically remove it - how do I get rid of it? I found the file path and trashed the file and emptied the trash - is that enough?
Any advice would be greatly appreciated!
Hi TJ S
That should be enough but please run the full scan on the system.
Would you please suggest which Sophos AV you are using - Sophos central managed or Sophos Enterprise console or Sophos Home?
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Thanks! I'm running another scan so hopefully everything is okay. I'm using Sophos Home.
Also, is there a way to get detail on issues found? During my previous scan Sophos said it found a few other issues (no files with detections, 6 issues found) but I wasn't able to get details on them (I have my settings set to cleanup and delete if cleanup isn't possible).
Thank you for the acknowledgement.
For Sophos Home, we have a different team who handles queries regarding this product, I'd suggest you contact them through twitter or if you are a premium customer, you can contact them here. They'll help you to resolve your queries.