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SophosScanD 9.9.0 is slowing our computers performance (Macs) and draines battery

Hi,

 

SophosScanD 9.9.0 is slowing our computers performance (91 % cpu Macs) and draines battery so badly so either a solution must take place soon or we have to move away from Sophos.

Any solution on this on the horizon? Otherwise we must choose another protection on our entire fleet of macs.

 

/Micke



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  • Hi,

     

    1. Yes and it does.

     

    2. It's much better than before. Several months ago it was to the point of not being able to use the system. Now it is just intermittent slow downs. Battery usability goes down 50-60% when a computer is domain joined with the sophos endpoint and laptops are getting very hot even when they are not under a heavy load. My solution has been to remove the agent or unjoin from the domain and leave the agent installed. Either solution alleviates the pain. 

  • Hi  

    As the performance issue is intermittent and it happens with the machine when it is domain joined, we need to have few logs in order to analyze the situation better.

    I'd request you to open a support case, so the assigned engineer can guide you on which logs are needed and how they can be collected. Once done, please PM me the support case number.

    Regards,

    Jasmin
    Community Support Engineer | Sophos Support

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