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How to satisfy a recurrent 'Security and Privacy' pop-up?

Hello,

I'm a new member. Joined because I've been clicking ignore for too long on an annoying pop-up and am hoping to actually solve it now. The pop-up states:

 

Sophos Endpoint

You need to change your 'Security & Privacy' settings in order to protect this computer.

Click 'Open Security & Privacy' and then click 'Allow' within the next screen.

 

In theory the next step is easy ... except there is no "Allow" option at the next screen. And so I am left with no choice but to repetitively hit "Close" to ignore the pop-up. I run 10.13.6 (High Sierra) on a 2018 MBPro, in case that helps anyone lead me to an alternative solution.

Thank you in advance for your time and attention.

~Dave 



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  • Hi Dave Dudek,

    Can you please type the following command in the terminal window and share the output here? Also, please let us know the Sophos product and the Mac OS details.

    sqlite3 /var/db/SystemPolicyConfiguration/KextPolicy "SELECT * from kext_policy”

    Regards,

    Gowtham Mani
    Community Support Engineer | Sophos Technical Support

    Knowledge Base  |  @SophosSupport | Sign up for SMS Alerts
    If a post solves your question use the 'This helped me' link.

  • Hello everyone including Gowtham Mani. I'm glad we are forming a community around this issue. I believe we have identified a durable problem that only Sophos can solve. Please tell us whatever it will take to end this inanity. I am particularly concerned by the recent comment that fully deleting the Sophos app did not end the issue. 

    I have attempted to follow the protocols previously posted here. Both the "Terminal"-based and "System Preferences -> Security & Privacy" protocols have only ever failed for me. I need a new solution, preferably one that Sophos and Gowtham Mani are quite confident about.

    Please begin to prioritize this problem. Without embellishment, your product has been a nightmare for us.

    Thank you,

    Dave

  • Thanks to the internet, I am not alone in this issue and it always is comforting to find individuals looking for a common solution.
    It's 2020 now, I have a fleet of Macs with currently OS version Catalina and this issue being experienced on some the Macs, so I was wondering if anyone found a solution for it.

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  • Thanks to the internet, I am not alone in this issue and it always is comforting to find individuals looking for a common solution.
    It's 2020 now, I have a fleet of Macs with currently OS version Catalina and this issue being experienced on some the Macs, so I was wondering if anyone found a solution for it.

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