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How to satisfy a recurrent 'Security and Privacy' pop-up?

Hello,

I'm a new member. Joined because I've been clicking ignore for too long on an annoying pop-up and am hoping to actually solve it now. The pop-up states:

 

Sophos Endpoint

You need to change your 'Security & Privacy' settings in order to protect this computer.

Click 'Open Security & Privacy' and then click 'Allow' within the next screen.

 

In theory the next step is easy ... except there is no "Allow" option at the next screen. And so I am left with no choice but to repetitively hit "Close" to ignore the pop-up. I run 10.13.6 (High Sierra) on a 2018 MBPro, in case that helps anyone lead me to an alternative solution.

Thank you in advance for your time and attention.

~Dave 



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  • Hi Dave Dudek,

    Can you please type the following command in the terminal window and share the output here? Also, please let us know the Sophos product and the Mac OS details.

    sqlite3 /var/db/SystemPolicyConfiguration/KextPolicy "SELECT * from kext_policy”

    Regards,

    Gowtham Mani
    Community Support Engineer | Sophos Technical Support

    Knowledge Base  |  @SophosSupport | Sign up for SMS Alerts
    If a post solves your question use the 'This helped me' link.

  • Hi Gowtham!

    I appreciate you responding. I'm not sure how to complete this instruction, however. I'm moderately computer literate and have used command lines before for software requiring Linux (different computer), but I do not see anywhere in the Sophos software where I can type your command. Please advise.

    As for your other questions.

    MacOS: 10.13.6 (High Sierra)

    Laptop: MBPro 2018

    Sophos: "Home Edition version 9.7.7, Threat detection engine: 3.70.2"

    Thank you again for your time,

    Dave

  • Hi Dave Dudek,

    As you can see in the thread, I joined in the other day as I came across your issue and I'm having the exact same problem. So, I hope you don't mind if I chime in here.

    I think that the place that has been suggested to place that command line is not in Sophos but in the Terminal app which is part of the Mac OS. You can try that.

    I've tried it and nothing actually happens except the cursor moves to a new line. If you get a result other than that, please post. I may be doing it incorrectly.

     

    Best to you,

    Bernie

  • Hey Bernie,

    I'm happy to team up! Hopefully Gowtham Mani can help us both.

    As for your comment, which MacOS are you using? Mine does not have the Terminal App as part of its default conditions, so I still cannot comment on that part.

    Genuinely,

    Dave

  • Hi Dave,

    I know, I’m with you, there’s comfort in numbers.

    I’m using the latest version of High Sierra.

    As for the terminal app, take a peek in Utilities. That’s where it is in mine. It’s in Applications/Utilities, I believe. I’m not in front of my computer just now.

    Please let me know if you have any luck with it.

    Best-

    Bernie

  • Thank you, Bennie.

    That was all correct. And, yes, I too copied/pasted Gowtham's command and it turned up nothing. Perhaps there is a typo made by Gowtham that we did not notice?

    ~Dave

  • Hi Dave & Bernie,

    Can you try the steps as suggested in the following video and let me know if that helps?

    Check if KEXT is enabled - Just follow it till the time - 1:48

    Regards,

    Gowtham Mani
    Community Support Engineer | Sophos Technical Support

    Knowledge Base  |  @SophosSupport | Sign up for SMS Alerts
    If a post solves your question use the 'This helped me' link.

  • Hi again Gowtham,

    Thank you for your time. Unfortunately, those commands do not help. In terminal, even beginning with entering chroot, I have a different outcome than in the video (nothing is accomplished; on the next line, I merely start over), which means that for the next command '/Volumes/' rather than access that directory, Terminal merely acknowledges that it is a directory and again starts over.

    Is there another solution using Terminal or one that does not require use of Terminal at all?

    ~Dave

  • Hello Gentlemen,

     

    I, too, have had the same results that Dave has had. The actual working of Terminal with the commands does not conform to the video. 

     

    Anything else to try?

     

    Best,

    Bernie

Reply Children
  • Hello all,

     

    If I may add my voice to the chorus here. The same issue has recently "popped up" (sorry) on my 2018 Macbook Pro, macOS Mojave, version 10.14.2. 

    Sophos Anti-virus Home edition 9.7.7. I've tried the Terminal work-around to no avail. Hopefully we can expect a software update to address this new glitch? I've been extremely happy with Sophos for several years now.

     

    Cheers,

     

    Chris

  • Hi Dave, Bernie & Chris,

    If you any of you are using Sophos Home premium, please create a support ticket from you Sophos Home dashboard and let me know the ticket number via PM and I would be glad to work on it & get this sorted for you.

    The requirement to enable the Kext for third-party applications is due to new security changes with Later versions of Mac. If you are ok, you can try to Reinstall from macOS Recovery and then follow these steps to enable the kext in Mac Security.

    Regards,

    Gowtham Mani
    Community Support Engineer | Sophos Technical Support

    Knowledge Base  |  @SophosSupport | Sign up for SMS Alerts
    If a post solves your question use the 'This helped me' link.

  • I am seeing the same issue on a Macbook Pro 13 running Mac OS 10.14.2 and Sophos Home Version 9.7.7.  Both the OS and Sophos are reporting they are fully updated.

     

    I get the same message as the others and it recurrs frequently.  As with the others, if I follow the instructions there is no allow option shown, nor is the any reference to a KEXT item shown when I go to the menu item suggested.   The command line run in terminal mode as an admin in Utilities is silent and does not follow up with any return once run.

     

    Any thoughts please?

     

    Thanks!   

     

    Dave

  • Hi  

    Can you please confirm me if you are using Sophos Home free version or Home version? 

    Regards,

    Gowtham Mani
    Community Support Engineer | Sophos Technical Support

    Knowledge Base  |  @SophosSupport | Sign up for SMS Alerts
    If a post solves your question use the 'This helped me' link.

  • Hi Gowtham,

    How do I create a support ticket? As an FYI, a lot of my Sophos capabilities are down while this problem persists. That includes scans and perhaps other features.

    ~Dave 

  • This is the free version.  And like all the other users here there is no "Allow" button to hit as directed.   This is happening on my wife's Macbook Pro running the current fully patched OS and the latest version of Sophos.   It has been doing this for many months and finally got really annoying.  If you use the machine continuously it will pop up with this Sophos error roughly every half hour.