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How to choose the gateway for firewall rule on v18: ASAP

https://community.sophos.com/kb/en-us/123295

Please create the corresponding KB for v18 and create a KB on how to redirect traffic to not default gateway (if multiple gateways exist).

There is a lot of confusion on the XG community.

Thanks



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  • Hi Iferrara,

    In response to the feedback received from the Sophos Community and Sophos Firewall v18 early access program, our product management and development teams have been working in the shadows, adopting several measures to help our customers transition to the new decoupled Sophos Firewall v18 NAT architecture. Through Sophos Firewall v18 early access programs, the teams have (to list a few):

    • Created 'NAT how to' video content (linked from within the XG Firewall NAT configuration tab
    • Enhanced the online context sensitive help
    • Implemented a DNAT configuration wizard
    • Provision 'Linked NAT' rules to promote smooth migration to XG Firewall v18

    Sophos prefer to prioritize feature intuitiveness, negating the need for KBA's for feature configuration guides.

    Where complete intuitiveness cannot be achieved (perhaps in relation to a complex feature), we would look to ensure all relevant and required information is contained within the product context sensitive help. Clicking the 'Help' and finding all appropriate information in one place will save administrator time as opposed to searching the thousands of KB articles, perhaps receiving a number of returns not relevant to the specific use case.

    I would be very interested in hearing your thoughts on this alternative approach/focus - as well as any scenario that is not specifically covered in the product documentation.

    Kind regards,

    Andy Last

Reply
  • Hi Iferrara,

    In response to the feedback received from the Sophos Community and Sophos Firewall v18 early access program, our product management and development teams have been working in the shadows, adopting several measures to help our customers transition to the new decoupled Sophos Firewall v18 NAT architecture. Through Sophos Firewall v18 early access programs, the teams have (to list a few):

    • Created 'NAT how to' video content (linked from within the XG Firewall NAT configuration tab
    • Enhanced the online context sensitive help
    • Implemented a DNAT configuration wizard
    • Provision 'Linked NAT' rules to promote smooth migration to XG Firewall v18

    Sophos prefer to prioritize feature intuitiveness, negating the need for KBA's for feature configuration guides.

    Where complete intuitiveness cannot be achieved (perhaps in relation to a complex feature), we would look to ensure all relevant and required information is contained within the product context sensitive help. Clicking the 'Help' and finding all appropriate information in one place will save administrator time as opposed to searching the thousands of KB articles, perhaps receiving a number of returns not relevant to the specific use case.

    I would be very interested in hearing your thoughts on this alternative approach/focus - as well as any scenario that is not specifically covered in the product documentation.

    Kind regards,

    Andy Last

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